Cierria Wordlaw
Moss Point
Summary
Dedicated and detail-oriented healthcare professional with experience in specialty pharmacy, sterile processing, and remote customer service. Skilled in patient support, HIPAA compliance, medical documentation, insurance coordination, customer service, and sterilization of surgical instruments. Demonstrates strong communication, organizational, and problem-solving skills while maintaining accuracy in fast-paced healthcare environments. Committed to providing exceptional patient care, ensuring regulatory compliance, and supporting healthcare teams through efficient, compassionate service.
Overview
7
7
years of professional experience
Work History
Sterile Processing Technician
Singing River Hospital
Pascagoula Ms
06.2026 - Current
- Decontaminate, inspect, assemble, package, sterilize, and distribute surgical instruments and medical equipment.
- Operate steam sterilizers, ultrasonic cleaners, and other sterilization equipment.
- Monitor sterilization cycles and maintain accurate documentation.
- Perform quality assurance checks to ensure instruments meet safety standards.
- Maintain compliance with infection prevention guidelines, OSHA standards, and hospital policies.
- Collaborate with operating room staff to ensure instrument availability for surgical procedures.
- Identify damaged instruments and coordinate repairs or replacements.
- Maintain organized inventory of sterile supplies and equipment.
Customer Service Representative – Verizon
Conduent
Remote
03.2021 - 07.2025
- Assisted customers with billing inquiries, account management, and technical support.
- Resolved customer concerns efficiently while maintaining a high level of professionalism.
- Educated customers about products, services, and promotions.
- Documented customer interactions accurately using company systems.
- Processed account changes, payments, and service requests.
- Met productivity, quality, and customer satisfaction goals in a remote work environment.
- Demonstrated strong communication and conflict-resolution skills.
Healthcare Worker – Optum Specialty Pharmacy
Alorica
Remote
06.2019 - 02.2021
- Assisted patients with specialty medication questions and refill requests.
- Coordinated prescription processing and medication delivery.
- Verified insurance eligibility and assisted with prior authorization processes.
- Maintained accurate patient records while ensuring HIPAA compliance.
- Worked closely with pharmacists, providers, and healthcare teams to resolve patient concerns.
- Scheduled medication shipments and provided treatment education.
- Delivered compassionate customer service while handling confidential medical information.
- Utilized pharmacy software and electronic documentation systems to manage patient accounts.
Education
Associate of Science -
Mississippi Gulf Coast Community College
Gautier2022
High School Diploma -
Moss Point High School
Moss Point2019
Skills
- Electronic Medical Records (EMR/EHR)
- Microsoft Office Suite
- Data Entry
- Medical Terminology
- Sterilization Equipment
- Inventory Management
- Remote Communication Platforms
- Customer Relationship Management (CRM) Systems
Languages
English
Full Professional
Timeline
Sterile Processing Technician
Singing River Hospital
06.2026 - Current
Customer Service Representative – Verizon
Conduent
03.2021 - 07.2025
Healthcare Worker – Optum Specialty Pharmacy
Alorica
06.2019 - 02.2021
Associate of Science -
Mississippi Gulf Coast Community College
High School Diploma -
Moss Point High School