Cimmy White

• Enhanced customer satisfaction by promptly addressing and resolving support inquiries.
• Contributed to the development of internal training materials, boosting team efficiency in assisting customers more effectively.
• Assisted customers through multiple channels including phone, email, live chat, and social media platforms for increased accessibility and convenience.
• Participated in ongoing professional development to stay current with industry best practices, company policies, and product updates.

• Provided remote assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions with patience and professionalism.
• Improved customer satisfaction by providing timely and accurate technical support for various software and hardware issues.
• Resolved complex technical problems through effective troubleshooting techniques, enhancing the user experience.
• Maintained a high level of expertise on company products, ensuring accurate information was provided to customers at all times.

• Supervised children during in-classroom activities and on playground.
• Interacted with children one-on-one and in small groups to enhance and support learning activities.
• Engaged and entertained children through recreational and educational activities.
• Supported children's social and emotional development by encouraging understanding of others and positive self-concepts.

• Supervised and cared for children in an afterschool setting.

•Engaged children in educational activities, fostering a nurturing environment.