Cina Parhm
Meridian
Summary
Versatile and empathetic professional with experience at Rehabilitation Ability, excelling in customer service and critical thinking. Demonstrated ability to enhance patient comfort and resolve customer complaints, boosting loyalty. Proven track record in maintaining safe environments and effective team collaboration.
Overview
12
12
years of professional experience
Work History
Personal Care Nursing Assistant
Rehabilitation Ability
08.2019 - Current
- Improved patient comfort by providing personalized care and attention in daily activities.
- Monitored vital signs and reported changes or concerns promptly to nursing staff for timely intervention.
- Contributed to a clean and safe environment by performing light housekeeping tasks in the patient''s living area.
- Communicated effectively with patients'' families regarding progress, concerns, or additional support required.
- Maintained patient hygiene by assisting in bathing, grooming, and dressing tasks.
- Demonstrated adaptability when faced with unexpected challenges or emergencies within the caregiving setting, responding calmly and efficiently under pressure.
- Promoted emotional well-being of patients by engaging them in meaningful conversations and recreational activities.
Customer Service Cashier
Dillards Department Store
01.2015 - 08.2019
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
- Met customer service goals and exceeded customer expectations.
General Laborer
Tyson Foods
03.2013 - 07.2015
- Maintained clean and organized worksites, minimizing hazards and promoting a safe working environment.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Demonstrated strong work ethic, completing physically demanding tasks under varying conditions.
- Increased productivity with effective communication and collaboration among team members.
- Performed quality checks on products and materials to identify any defects.
Education
High School Diploma -
Forest High School
Forest, MS05-1996
Skills
- Customer service
- Active listening
- Critical thinking
Timeline
Personal Care Nursing Assistant
Rehabilitation Ability
08.2019 - Current
Customer Service Cashier
Dillards Department Store
01.2015 - 08.2019
General Laborer
Tyson Foods
03.2013 - 07.2015
High School Diploma -
Forest High School
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