Coless Taylor
Greenville
Summary
Dynamic leader known for strong problem-solving and communication skills. Experienced in optimizing workflows and enhancing team efficiency, ready to leverage expertise to drive operational excellence and improve customer experiences.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Cashier Team Lead
Ellior
Greenville, MS
08.2021 - 01.2026
- Supervised daily operations, ensuring efficient workflow and optimal team performance.
- Trained and mentored new cashiers, enhancing service quality and customer satisfaction.
- Implemented process improvements to streamline checkout procedures, reducing wait times.
- Managed cash handling procedures, ensuring accuracy in transactions and balancing registers.
Case Manager
LifeHelp
Greenville, Ms
02.2018 - 03.2021
- Coordinated client assessments to identify needs and develop tailored service plans.
- Facilitated communication between clients, providers, and community resources to enhance service delivery.
- Monitored client progress and adjusted care plans based on evolving circumstances and feedback.
- Implemented best practices for case documentation ensuring compliance with regulations and standards.
Night Manager
Holiday Inn Express Hotel
Greenville, MS
05.2017 - 07.2019
- Supervised nightly operations to ensure seamless service and guest satisfaction.
- Managed staff schedules, optimizing coverage for peak business hours.
- Trained and mentored team members on operational procedures and customer service excellence.
- Implemented inventory control measures, reducing waste and enhancing efficiency.
Education
High School Diploma -
Loy Norrix
Kalamazoo, MI06-1997
Skills
- Customer service
- Team leadership
- Problem-solving
Accomplishments
- Resolved product issue through consumer testing.
- Documented and resolved [Issue] which led to [Results].
- Achieved [Result] by completing [Task] with accuracy and efficiency.
- Achieved [Result] by introducing [Software] for [Type] tasks.
Certification
- Certified [Job Title], [Company Name] - [Timeframe]
- [Area of certification] Training - [Timeframe]
Timeline
Cashier Team Lead
Ellior
08.2021 - 01.2026
Case Manager
LifeHelp
02.2018 - 03.2021
Night Manager
Holiday Inn Express Hotel
05.2017 - 07.2019
High School Diploma -
Loy Norrix