Coreyana Brown
Roxie
Summary
Dynamic customer service professional with extensive experience at BroadPath Healthcare, excelling in customer relationship management and technical troubleshooting. Proven track record of resolving complex issues and enhancing customer satisfaction through active listening and effective communication. Skilled in CRM software, consistently delivering solutions that drive positive outcomes and foster loyalty.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
BroadPath Healthcare
Remote
12.2023 - 07.2025
- Resolved customer complaints through effective communication and problem-solving skills.
- Assisted customers with inquiries regarding healthcare services and benefits.
- Managed high call volumes while maintaining professionalism and empathy towards customers.
- Provided assistance to customers through phone, email, and chat support.
- Provided feedback on call issues.
Technical Support Representative
Continuum
Remote
02.2021 - 12.2023
- Assisted customers with product inquiries and technical issues via phone and email.
- Troubleshot hardware and software problems using diagnostic tools and remote access.
- Documented customer interactions in the ticketing system for future reference.
- Escalated unresolved issues to senior technicians for advanced troubleshooting.
- Ensured customer satisfaction by delivering timely and effective technical support solutions.
- Monitored customer feedback to ensure high levels of satisfaction.
Customer Service Representative
TTEC
Remote
04.2018 - 12.2020
- Assisted customers with inquiries regarding healthcare services and benefits.
- Documented customer interactions in CRM software for accurate record-keeping.
- Educated customers on healthcare options and enrollment processes thoroughly.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Resolved customer complaints promptly and efficiently.
- Identified opportunities for upselling additional products or services based on customer needs.
Education
High School Diploma -
Franklin County High School
Meadville, MS05-2017
Skills
- Customer relationship management
- Call center operations
- Technical troubleshooting
- CRM software
- Product knowledge
- Workflow optimization
- Active listening
Timeline
Customer Service Representative
BroadPath Healthcare
12.2023 - 07.2025
Technical Support Representative
Continuum
02.2021 - 12.2023
Customer Service Representative
TTEC
04.2018 - 12.2020
High School Diploma -
Franklin County High School
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