Corinda Barrett
Tylertown
Summary
Productive and diligent with passion for resolving discrepancies through attention to detail and creative problem-solving. Passionate about perpetuating company values through impeccable work ethic and drive. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
15
15
years of professional experience
Work History
Refund Specialist
Lake Charles Memorial Health System
03.2014 - Current
- Assisted management in developing a comprehensive policy manual outlining clear guidelines for handling refunds and related issues.
- Reduced processing time for refunds by streamlining procedures and enhancing communication with other departments.
- Maintained accurate records of customer payments.
- Handled account payments and provided information regarding outstanding balances.
- Responded to customer concerns and questions on daily basis.
- Used data entry skills to accurately document and input statements.
- Utilized advanced Excel skills for organizing large datasets pertaining to refunds processed, enabling quick retrieval of relevant information when needed.
- Maintained accurate records of all refunds processed, ensuring proper documentation for auditing purposes.
- Adhered strictly to data privacy regulations while handling sensitive customer information during the refund process, minimizing potential risks or breaches.
- Enhanced team productivity by providing training on new software tools, leading to more efficient refund processing.
- Developed strong working relationships with colleagues across various departments, facilitating smooth resolution of cross-functional issues involving refunds.
- Coordinated with insurance providers to verify customer's policy benefits in relation to claims.
- Minimized errors in refund documentation by implementing a thorough review process before submission.
- Participated in regular meetings with management to discuss progress toward department targets, suggesting improvements where necessary.
Receptionist
Chiropractic Center Of McComb
06.2009 - 12.2013
- Answered central telephone system and directed calls accordingly.
- Kept reception area clean and neat to give visitors positive first impression.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Responded to inquiries from callers seeking information.
- Managed multiple tasks and met time-sensitive deadlines.
- Answered phone promptly and directed incoming calls to correct offices.
- Confirmed appointments, communicated with clients, and updated client records.
- Restocked supplies and submitted purchase orders to maintain stock levels.
- Resolved customer problems and complaints.
- Maintained confidentiality of information regarding clients and company.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Corresponded with clients through email, telephone, or postal mail.
- Cultivated positive relationships with clients through professional demeanor and excellent interpersonal skills.
- Improved appointment scheduling system, reducing wait times and increasing client satisfaction.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Assisted with onboarding new clients and securing paperwork completion.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
Education
High School Diploma -
Salem Attendance Center
Tylertown, MS05.2003
Skills
- Professionalism
- Account Reconciliation
- Adaptability
- Effective Communication
- Organizational Skills
- Refund Processing
- Software Proficiency
- Decision Making
- Time Management
- Team Collaboration
- Computer Literacy
Timeline
Refund Specialist
Lake Charles Memorial Health System
03.2014 - Current
Receptionist
Chiropractic Center Of McComb
06.2009 - 12.2013
High School Diploma -
Salem Attendance Center
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