Corisma Jenkins
Ashland,MS
Summary
Experienced Key Account specialist with computer proficient and strong communication skills. Self-motivated with excellent verbal and written communication skills and strong computer experience. Focused in customer service and building long-term relationships with clients. Accomplished in prospecting and capitalizing on new business opportunities when expanding existing accounts. Seeking to take next career step with company that rewards hard work and talent. Client-focused key account representative with 17 years of providing solutions to customers. Dedicated to working with department operations with an analytical and disciplined approach. Able to work with minimal direction to solve problems, resolve conflicts and respond to customer inquiries. Motivated with solid experience managing all levels of large-scale projects, including EDI, B2B, and forecasting inventory reports. Meticulous and excellent at juggling multiple tasks and working under pressure. Broad industry experience includes forecasting, manufacturing, and logistics.
Professional in client relationship management with strong focus on key account growth and retention. Adept at developing strategic plans, negotiating contracts, and analyzing market trends. Known for fostering team collaboration and delivering consistent results. Reliable and adaptable, with skills in CRM software, sales forecasting, and customer service excellence.
Overview
24
24
years of professional experience
Work History
Key Account Specialist
Landau Apparel
Olive Branch, MS
04.2001 - Current
- Reviewed operational reports to project sales
- Trained incoming customer service reps
- Contacted customers by phone and email in response to inquiries
- Built relationships with customers and the community to establish long-term business growth
- Developed and maintained long-term relationships with large accounts
- Identified and qualified customer needs and projects
- Built strong client relationships and provided high value-adding services
- Listened attentively to client feedback and worked with product development team to introduce revolutionary service
- Communicated regularly with other departments and managers for daily support and strategic planning for accounts
- Maintained and organized a customer database of over 600 clients nationwide
- Researched and customized service proposals for clients
- Responded to customer requests via telephone and email
- Copied, logged and scanned supporting documentation
- Used BI tool and sequel server to detect data errors and correct them, resulting in providing our customers accurate data
- Input client information into spreadsheets and company database to provide leaders with quick access to essential client data
- Participated in meetings to compile notes for distribution to all attendees
- Volunteered to assist with special office projects, successfully completing all tasks prior to deadlines
- Identified errors in data entry and related issues by mentioning to supervisors for resolution
- Verified and updated account information in company computer system
- Reviewed EDI transmission reports and corrected any EDI errors that were alerted our system of an error due to an invalid component
- Maintained quality levels above prescribed minimums to support team productivity and efficiency
- Transferred written information into databases to maintain consistent, accurate client records and project details
- Identified and corrected data entry errors to prevent duplication across systems
- Created new orders in AX 2012 to manage samples and associated data
- Transferred completed work to the director and presidents of Landau Uniforms for review and approval
- Maintained detailed logs of finished and in-progress data entry projects to identify areas of improvement and increase productivity
- Answered incoming phone calls and directed callers to appropriate departments and personnel
- Translated written documentation and notes into emails and other types of correspondence
Education
No Degree -
Northwest Community College
Southaven, MS11.2008
HIGH SCHOOL DIPLOMA -
Horn Lake High School
Horn Lake, MS01.1994
Skills
- Communication skills
- Computer skills
- Data entry
- Account management
- Excel
- Word
- AS400
- AX10
- AX12
Timeline
Key Account Specialist
Landau Apparel
04.2001 - Current
No Degree -
Northwest Community College
HIGH SCHOOL DIPLOMA -
Horn Lake High School
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