Summary
Overview
Work History
Education
Skills
Additional Information
Relevant accomplishments
Certification
Timeline
Generic
Cortilious Spencer

Cortilious Spencer

Claims Examiner
Gulfport,MS

Summary

Goal-oriented professional with over 10 years of experience in customer service, administration, and healthcare operations. Proven ability to handle complex situations with a sense of urgency and resolve issues effectively. Experienced in healthcare data analytics, documentation, and compliance with policies and procedures. Strengths include critical thinking, attention to detail, and proficiency in technology-driven workflows.

Overview

12
12
years of professional experience
4
4
years of post-secondary education
1
1
Certification

Work History

Leave of Absence Coordinator

Sedgwick
Gulfport, Mississippi
08.2022 - Current
  • Administer FMLA claims, ensuring regulatory compliance and timely processing
  • Evaluate eligibility, develop action plans, and document findings for claimants and clients
  • Maintain professional relationships while adhering to confidentiality standards

QuickBooks Desktop Expert

Omni Interactions
Gulfport, Mississippi
10.2021 - 08.2022
  • Researched and resolved technical issues, providing clients with accurate resolutions
  • Assisted with troubleshooting and optimizing workflows for end-users
  • Excellent communication skills, both verbal and written.

Certified Nursing Assistant

Brandi’s Hope
Gulfport, Mississippi
12.2014 - 10.2021
  • Monitored and documented health conditions, escalating concerns as necessary
  • Assist patients with activities of daily living (ADLs), including bathing, grooming, dressing, toileting, and feeding
  • Monitored and recorded patient vital signs such as blood pressure, temperature, and heart rate.

Resident Assistant

Emeritus Senior Living
Hattiesburg, Mississippi
01.2013 - 09.2014
  • Offered companionship and kindness to elderly patients.
  • Maintained clean, safe, and well-organized patient environment.
  • Improved mobility for elderly individuals by assisting with exercises and physical therapy routines.
  • Provided emotional support to seniors, fostering positive relationships and enhancing their overall mental health.

Education

Bachelor of Science - Computer Science

University of Arizona Global Campus
Chandler, AZ
11.2023 - Current

Associates Degree - Computer Science

Mississippi Gulf Coast Community College
Biloxi, MS
08.2016 - 12.2018

Skills

  • Healthcare Data Analytics

  • Medical chart audits

  • Clinical documentation review

  • Electronic health records

  • Analyzing health trends

  • Time management

  • Organization

  • Critical thinking

  • Multi-tasking

  • Effective communication

Additional Information

Proficiency in understanding and interpreting basic math logic, including averages and graphs., Demonstrated ability to prioritize tasks, work collaboratively, and maintain a positive attitude in fast-paced environments., Strong verbal and written communication skills, ensuring clarity and professionalism in all interactions.

Relevant accomplishments

  • Successfully developed and maintained detailed documentation and summary reports, identifying abnormalities for further review.
  • Regularly collaborated with teams to ensure timely escalation and resolution of health-related concerns.
  • Maintained high productivity standards while adhering to confidentiality and HIPAA regulations.
  • Enhanced patient care quality by accurately monitoring and documenting vitals.

Certification

Seeking the position of RPMI Data Quality Reviewer to leverage my healthcare data analytics experience, documentation expertise, and commitment to quality patient care in supporting high standards of remote patient monitoring.

Timeline

Bachelor of Science - Computer Science

University of Arizona Global Campus
11.2023 - Current

Leave of Absence Coordinator

Sedgwick
08.2022 - Current

QuickBooks Desktop Expert

Omni Interactions
10.2021 - 08.2022

Associates Degree - Computer Science

Mississippi Gulf Coast Community College
08.2016 - 12.2018

Certified Nursing Assistant

Brandi’s Hope
12.2014 - 10.2021

Resident Assistant

Emeritus Senior Living
01.2013 - 09.2014

Seeking the position of RPMI Data Quality Reviewer to leverage my healthcare data analytics experience, documentation expertise, and commitment to quality patient care in supporting high standards of remote patient monitoring.

Cortilious SpencerClaims Examiner