Summary
Overview
Work History
Education
Skills
Timeline
Generic

Cortisa Slaughter

Crystal Springs

Summary

Detail-oriented Insurance Verification and Medical Office Specialist with over 24 years of experience in healthcare administration. Expert in insurance verification, benefits coordination, claims processing, and patient account management. Strong knowledge of ICD-10, HIPAA compliance, and payer guidelines, with a proven ability to reduce claim denials and ensure accurate patient coverage prior to services.

Overview

24
24
years of professional experience

Work History

Office Manager / Medical Assistant

Trinity Pediatric Clinic
06.2011 - Current
  • Verified patient insurance eligibility, benefits, and coverage prior to appointments
  • Obtained pre-authorizations and referrals as required by payers
  • Communicated insurance details clearly to patients, including copays and deductibles
  • Submitted medical claims and followed up on rejected or denied claims
  • Reviewed EOBs and corrected coding or demographic errors
  • Coordinated re-credentialing of physicians with insurance companies
  • Maintained accurate patient and insurance data in EMR (Amazing Charts)
  • Ensured HIPAA compliance in all documentation and communication

Office Manager / Medical Assistant

Peace Children’s Clinic
10.2001 - 11.2011
  • Verified insurance coverage and eligibility for new and returning patients
  • Processed insurance claims and corrected billing errors
  • Followed up on unpaid or denied claims with payers
  • Entered and updated patient insurance information in EMR
  • Coordinated referrals and authorizations
  • Educated patients on insurance requirements and payment responsibilities

Education

Certificate - Medical Billing And Coding

Penn Foster
Chandler, AZ
01.2012

Certificate - Registered Medical Assistant

Antonelli College
Jackson, MS
12.2001

Associate of Arts - Social Work

Holmes Community College
Ridgeland, MS

Skills

  • Insurance verification & eligibility checks
  • Benefits investigation & coordination
  • Pre-authorizations & referrals
  • Claims submission & denial resolution
  • EOB review & payment posting
  • ICD-10 knowledge
  • EMR/EHR systems (Amazing Charts)
  • Patient financial counseling
  • HIPAA compliance
  • Data accuracy & documentation

Timeline

Office Manager / Medical Assistant

Trinity Pediatric Clinic
06.2011 - Current

Office Manager / Medical Assistant

Peace Children’s Clinic
10.2001 - 11.2011

Certificate - Medical Billing And Coding

Penn Foster

Certificate - Registered Medical Assistant

Antonelli College

Associate of Arts - Social Work

Holmes Community College
Cortisa Slaughter