CORTNEY PAYTON

• Registered new and current donors and conducted series of screening procedures to determine suitability for plasma donations.
• Conducted basic screening procedures to verify compliance with donation criteria.
• Opened and updated files with current donor information.
• Maintained clean, neat and properly sterilized work area.
• Promoted a welcoming environment for donors, addressing concerns promptly and professionally during their visits.
• Answered questions and provided appropriate assistance and communication to callers.
• Obtained patient vitals such as height, weight and blood pressure.

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• Investigated discrepancies discovered during auditing process.
• Implemented all auditing information.
• Maintained detailed records of all audits conducted, allowing for easy reference and follow-up as needed.
• Audited total cash flows and reported revenues daily.

• Implemented all auditing information.
• Streamlined audit processes, resulting in increased efficiency and reduced time spent on each audit.
• Collaborated with accounting team to resolve any discrepancies found during the auditing process, ensuring accurate financial reporting.
• Improved revenue accuracy by conducting thorough audits and identifying discrepancies in financial records.
• Maintained detailed records of all audits conducted, allowing for easy reference and follow-up as needed.

• Supervised day-to-day operations to meet performance, quality and service expectations.
• Maintained a clean, safe, and organized store environment to enhance the customer experience.
• Developed strong working relationships with staff, fostering a positive work environment.
• Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
• Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
• Implemented staff training programs, enhancing product knowledge and improving customer service skills.