Cory Warner
Nesbit
Summary
Agriculture Service Manager at Wade Inc. with a proven track record in customer service management and team leadership. Successfully reduced service downtime and increased repeat business through effective problem-solving and relationship-building. Skilled in inventory management and committed to continuous improvement, fostering a positive work culture that enhances operational efficiency.
Overview
20
20
years of professional experience
Work History
Service Manager
Wade Inc.
03.2019 - Current
- Resolved customer complaints in professional and timely manner.
- Met with customers to discuss service needs and offer available solutions.
- Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
- Hired, trained and supervised team of service staff members to meet business goals.
- Analyzed service reports to identify areas of improvement.
- Managed a team of technicians, ensuring timely completion of projects and high-quality workmanship.
- Maintained a safe working environment by enforcing strict safety protocols and providing ongoing staff training on proper equipment use.
- Met with customers to discuss service needs and develop effective and practical solutions.
- Coordinated with other departments to maintain streamlined and productive workflow.
- Developed and maintained positive relationships with customers to build rapport and trust.
- Reduced service downtime for clients by proactively addressing potential issues and maintaining clear communication channels.
- Coordinated warranty claims processing, advocating on behalf of customers to ensure prompt resolution of covered repairs or replacements.
- Conducted regular performance evaluations for staff members, offering constructive feedback and facilitating professional development opportunities.
- Increased repeat business by fostering strong client relationships through personalized service and frequent follow-ups to ensure satisfaction.
- Increased overall revenue by upselling additional services and products during routine maintenance visits.
- Monitored service staff performance and provided feedback for improvement.
- Implemented inventory management systems to reduce costs and increase efficiency in the service department.
- Streamlined scheduling procedures, optimizing technician deployment to maximize productivity and minimize client wait times.
- Continuously reviewed service offerings to identify areas for improvement or expansion based on market trends or customer feedback.
- Enhanced team morale through regular recognition of exceptional performance and organizing team-building events.
- Developed strong relationships with vendors and suppliers, resulting in improved product support and better pricing for customers.
- Mentored junior technicians, fostering a positive team dynamic that encouraged knowledge sharing and skill development.
- Collaborated with sales teams to develop comprehensive service packages tailored to individual client needs.
- Reduced operational costs by negotiating better terms with suppliers and optimizing resource allocation.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Defined clear targets and objectives and communicated to other team members.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
Farm Owner
Warner Farms
05.2005 - 03.2019
- Oversaw farm maintenance ensuring all structures/equipment were kept in good working order to prevent delaysdowntime.
- Maintained accurate financial records for budgeting purposes, enabling informed decision-making regarding operational investments.
- Developed comprehensive farm safety protocols to minimize accidents and maintain a safe working environment.
- Managed farm operations for optimal efficiency, streamlining processes and reducing labor costs.
- Recruited trained, and supervised seasonal staff to ensure proper care of crops, livestock, machinery maintenance tasks during peak periods.
- Enhanced livestock health and productivity with meticulous attention to nutrition, breeding, and disease prevention strategies.
- Increased crop yields by implementing sustainable farming practices and advanced irrigation systems.
- Collaborated with agricultural extension agents to stay current on industry best practices, regulatory changes, and emerging technologies.
- Implemented innovative crop rotation plans to improve soil fertility and maximize agricultural output.
- Created a positive work culture that attracted and retained high-quality employees, resulting in low staff turnover rates.
- Conducted regular assessments of land quality through soil testing methods resulting in better-informed decisions about crop selection/planting schedules.
- Enforced proper storage of crops, fertilizers and materials used in agricultural production.
- Utilized chemical and non-chemical methods to protect crops from weeds and pests.
- Maintained and repaired various farming equipment.
- Identified, isolated and treated diverse pests and diseases in crops and livestock.
- Visited fields regularly to inspect and estimate maturity dates of crops and damage due to weather.
- Monitored weather conditions and adjusted irrigation and crop schedules accordingly.
- Selected and purchased supplies and equipment such as seed, farm machinery, and livestock.
- Trained and supervised farmhands in proper use of farm equipment and safety protocols.
- Enforced strong safety and environmental protections to support habitats while preventing harm to employees or consumers.
- Budgeted equipment purchases and regular repairs.
- Coordinated inventories of seeds, chemicals, plant nutrients and tools to achieve business targets.
- Performed repairs and preventive maintenance on equipment and property.
- Inspected and repaired equipment for livestock and crop management.
- Maintained ranch records and documentation.
- Managed operational records, administrative needs and marketing plans to promote business and strengthen revenue streams.
- Maximized operational profits by closely inspecting crops, assessing quality, and identifying problems such as disease or insects.
- Consulted with horticultural experts to assess operational strengths and weaknesses and plan enhancements to meet changing demands.
Education
High School Diploma -
Calhoun City High School
Calhoun, MS05.2005
Skills
- Positive attitude
- Team leadership
- Multitasking and organization
- Problem-solving
- Customer service
- Reliable and responsible
- Customer service management
- Time management
- Employee training and development
- Conflict resolution
- Goal oriented
- Workflow management
- Team collaboration and leadership
- Trustworthy and honest
- Workplace safety
- Documentation and reporting
- Crew leadership
- Employee supervision
- Service scheduling
- Operational efficiency
- Work Planning and Prioritization
- New employee hiring
- Service documentation
- Staff management
- Estimating and quoting
- Inventory management
- Continuous improvement
- Cost estimates
- Service and parts teams management
- Staff training and development
- Mechanical diagnostics
- Shift scheduling
- Service delivery optimization
- Flexible schedule
- Sales support
- After-sales support
- Team scheduling
- Hospitality and accommodation
Timeline
Service Manager
Wade Inc.
03.2019 - Current
Farm Owner
Warner Farms
05.2005 - 03.2019
High School Diploma -
Calhoun City High School
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