Cotina Washington
Lena
Summary
Dynamic and results-driven professional with extensive experience in retail operations at Dollar General Store. Proven track record in team leadership and customer service excellence, enhancing sales through strategic merchandise placement. Skilled in cash handling and inventory management, fostering customer loyalty through personalized service and effective problem resolution.
Overview
3
3
years of professional experience
Work History
Lead Sales Associate
Dollar General Store
Lena, MS
10.2025 - Current
- Guided team in achieving sales targets through effective merchandise placement and inventory management.
- Trained and mentored new associates on store policies, customer service standards, and operational procedures.
- Implemented promotional strategies to enhance product visibility and drive customer engagement.
- Streamlined stock replenishment processes to maintain optimal inventory levels and reduce stockouts.
- Conducted regular audits of sales floor and backroom to ensure compliance with safety regulations and store standards.
- Handled cash register operations and customer transactions to process payments.
- Resolved customer issues promptly, ensuring satisfaction and loyalty.
- Processed and stocked merchandise in accordance with store standards.
- Trained, coached, and mentored new sales associates for maximum performance.
- Assisted customers in making informed purchasing decisions by providing expert advice on product features and benefits.
- Delivered excellent customer service for repeat business and referrals.
- Trained new sales associates to ensure consistent performance across the team.
- Developed a loyal client base through personalized attention, product knowledge, and exceptional service standards.
Delivery Driver
Walmart
Carthage, MS
03.2024 - Current
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Managed customer inquiries and complaints in polite and professional manner.
Courier
Carecar
Surrounding Areas
02.2024 - Current
- Managed route planning using GPS systems to optimize delivery times and reduce delays.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Developed strong relationships with clients through dependable service that ensured repeat business.
- Followed company policies and procedures during shift.
- Utilized GPS technology for precise navigation, minimizing delays and optimizing route planning.
- Drove safely at all times to avoid accidents and harm.
- Kept vehicles clean and well-maintained, ensuring reliable performance for daily use.
Assembly
Multicraft
Pelahatchie, MS
03.2025 - 06.2025
- Improved learning, conducting workshops on latest electronic assembly technologies and practices.
- Improved product quality with meticulous attention to detail during assembly.
- Enhanced team productivity by sharing expert knowledge on assembly techniques.
- Enhanced production efficiency by implementing lean manufacturing techniques and optimizing assembly processes.
- Managed project timelines effectively, ensuring on-time completion of all assembly projects.
- Followed detailed assembly instructions, processes, and procedures.
- Increased production efficiency with meticulous soldering, wire bonding, and component assembly tasks.
- Reduced assembly time for complex furniture pieces by implementing effective time management strategies.
Delivery Driver
FedEx
Pearl, MS
02.2024 - 01.2025
- Operated delivery vehicle safely, adhering to all traffic and safety regulations.
- Loaded and unloaded packages efficiently, ensuring accurate delivery schedules.
- Communicated effectively with customers to address inquiries and resolve issues.
- Navigated routes using GPS technology, optimizing delivery efficiency.
OTR Truck Driver
KLLM Transportation Services
Richland, MS
04.2023 - 01.2024
- Operated long-haul trucks to transport goods across state lines safely and efficiently.
- Conducted pre-trip inspections to ensure compliance with safety standards and regulations.
- Maintained accurate logs of hours driven, mileage, and fuel consumption for record-keeping.
- Communicated effectively with dispatchers regarding route changes and delivery schedules.
- Adhered to federal and state driving regulations, ensuring legal compliance throughout journey.
- Made sure that deliveries were on time for scheduled appointments.
- Maintained accurate driving records in accordance with federal laws and regulations.
- Ensured accurate record-keeping by diligently updating electronic logs and submitting required paperwork in a timely manner.
- Inspected vehicle before and after every trip and conducted minor repairs.
- Reported vehicle and roadside issues in accordance with company policies to maintain route transparency.
- Increased on-time deliveries by planning efficient routes and maintaining regular communication with dispatch teams.
- Inspected vehicles and completed routine maintenance to keep equipment in good working order.
- Safely navigated challenging weather conditions, utilizing defensive driving techniques to ensure timely delivery without compromising safety.
Education
High School Diploma -
Morton High School
Morton, MSSkills
- Customer service
- Retail store operations
- Cash handling
- Opening and closing procedures
- Team leadership
- Customer care
Timeline
Lead Sales Associate
Dollar General Store
10.2025 - Current
Assembly
Multicraft
03.2025 - 06.2025
Delivery Driver
Walmart
03.2024 - Current
Courier
Carecar
02.2024 - Current
Delivery Driver
FedEx
02.2024 - 01.2025
OTR Truck Driver
KLLM Transportation Services
04.2023 - 01.2024
High School Diploma -
Morton High School