Courtney Adcox
Forest
Summary
Results-driven banking professional with strong expertise in relationship management, branch operations, and customer service excellence. At Cadence Bank, successfully enhanced customer satisfaction by providing strategic guidance on financial products while ensuring full regulatory compliance. Demonstrated success in loan documentation, account management, and operational efficiency. Skilled in team leadership, problem-solving, and building lasting client relationships while minimizing risk and maximizing branch performance.
Overview
6
6
years of professional experience
Work History
Personal Banker II
Cadence Bank
Forest, MS
08.2025 - Current
- Facilitated account opening and closing procedures for personal banking clients.
- Advised customers on financial products to enhance their banking experience.
- Processed transactions accurately, ensuring compliance with banking regulations.
- Collaborated with team members to resolve customer inquiries efficiently.
Loan Documentation Specialist
Community Bank
Brandon, MS
04.2025 - 08.2025
- Prepared and processed loan documentation to facilitate timely approvals.
- Collaborated with underwriting and compliance teams to streamline communication channels.
- Delivered excellent customer service experience through prompt response times and effective resolution of borrower inquiries, resulting in increased client satisfaction ratings.
Assistant Manager
United Credit
Forest, MS
04.2020 - 04.2025
- Led team in executing operational strategies to enhance customer service and satisfaction.
- Evaluated client creditworthiness to determine loan eligibility and suitable product offerings.
- Developed and implemented strategies to enhance customer satisfaction during the loan experience.
- Managed a diverse portfolio of accounts to optimize collection efforts and minimize losses.
Education
Associate of Arts - Business Administration
Hinds Community College
Raymond, MS05.2026
Skills
- Relationship building
- Branch operations
- Customer service
- Customer satisfaction
- Cash handling
- Loans
Timeline
Personal Banker II
Cadence Bank
08.2025 - Current
Loan Documentation Specialist
Community Bank
04.2025 - 08.2025
Assistant Manager
United Credit
04.2020 - 04.2025
Associate of Arts - Business Administration
Hinds Community College