Courtney Borchert
Picayune
Summary
Dynamic leader with a proven track record at The Home Depot Inc, excelling in customer service and staff supervision. Spearheaded a team of 15, driving top sales numbers and enhancing team performance through effective training and feedback. Skilled in AutoCAD and Revit, adept at problem-solving and inventory management, consistently delivering results and fostering growth.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Department Supervisor
The Home Depot Inc
01.2022 - Current
- Maintained stock of items, cleanliness, organization, and provided excellent customer service.
- Trained new employees on overall company and department-specific policies and procedures.
- Conducted performance evaluations for employees, providing constructive feedback and identifying opportunities for growth or improvement.
- Managed team of 15 employees, delegated tasks and held each employee accountable for completing assignments.
Flooring Sales Specialist
The Home Depot Inc
07.2020 - 01.2022
- Followed up with customers to assess satisfaction, answer questions, and resolve concerns.
- Drove team revenue totals by bringing in top sales numbers.
- Assisted customers in selecting appropriate flooring materials based on their preferences, budget, and space requirements.
- Maintained in-depth understanding of all available brands and types of flooring available to customers.
- Review floor plans with the customers.
Education
Associate of Applied Science - Drafting And Design
Pearl River Community College
Poplarville, MS05-2021
Skills
- Customer service
- Problem resolution
- Workplace safety
- Problem-solving
- Time management
- Leadership skills
- Staff supervision
- Inventory management
- 3D modeling skills
- Electrical drafting
- Drafting standards
- Architectural drafting
- AutoCAD proficiency
- Revit expertise
Certification
Associate's of Applied Science
Timeline
Department Supervisor
The Home Depot Inc
01.2022 - Current
Flooring Sales Specialist
The Home Depot Inc
07.2020 - 01.2022
Associate of Applied Science - Drafting And Design
Pearl River Community College
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