Courtney Chaney
Mendenhall
Summary
Compassionate and dedicated CNA with extensive experience at Right At Home Health Care, skilled in vital signs monitoring and patient care. Recognized for enhancing patient satisfaction through empathetic support and effective communication. Proven ability to implement safety precautions and maintain HIPAA compliance, ensuring a dignified and secure environment for all patients.
Overview
2026
2026
years of professional experience
Work History
CNA
Right At Home Health Care
01.2024 - Current
- Assisted patients with daily living activities, promoting independence and dignity.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Ensured prompt response to call lights, addressing patient needs in a timely manner.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Prevented bedsores by regularly repositioning patients and implementing proper wound care techniques.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
- Provided emotional support for patients during challenging times, fostering a positive healing environment.
- Implemented fall prevention measures by identifying high-risk patients and maintaining clutter-free environments around bedsides.
PCA
Love and Faith
03.2025 - 11.2025
- Assisted patients with daily living activities, promoting independence and wellbeing.
- Ensured proper hygiene practices were followed by assisting with bathing, grooming tasks.
- Improved patient comfort by providing compassionate and attentive care.
- Maintained a clean and safe environment for patients, reducing the risk of infections and accidents.
- Collaborated with healthcare teams to develop individualized care plans, ensuring optimal outcomes for each patient.
- Promoted social interaction among residents within a long-term care facility which enhanced overall quality of life.
- Collected and transported specimens to prepare for lab testing.
- Prevented cross-contamination by cleaning and sterilizing equipment.
- Provided care to patients throughout lifespan with consideration of aging processes, human development stages and culture.
- Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
- Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
Health Care Aide
Boswell Regional Center
01.2017 - 11.2025
- Provided compassionate emotional support to patients, enhancing their overall mental health and wellbeing.
- Assisted patients in daily living tasks, ensuring comfort and promoting independence in routines.
- Monitored patient vital signs regularly, reporting changes to nursing staff for immediate attention.
- Executed proper hygiene protocols, maintaining a clean and safe environment for all patients.
- Supported patients during rehabilitation exercises, encouraging progress and building confidence.
- Assured patient mobility safety by implementing fall prevention strategies and assisting with transfers.
- Participated in training sessions, enhancing skills and knowledge in patient care best practices.
CNA
Private Sitting
05.2025 - 10.2025
- Utilized proper body mechanics and assistance devices when transferring patients, minimizing the risk of injury for both parties.
- Cared for residents in assisted living facility and delivered high-quality support to meet needs.
- Reduced patient stress levels through effective communication and active listening skills.
- Promoted infection control practices within the facility by adhering to strict hand hygiene procedures and utilizing personal protective equipment when necessary.
- Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
- Conducted basic physical assessments on new admissions to gather baseline data for nursing staff evaluation.
- Helped clean and prepare patient consultation rooms to maintain hygiene standards
- Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
- Helped patients with self-feeding and assisted feeding, based on individual needs.
- Prevented cross-contamination by cleaning and sterilizing equipment.
- Provided care to patients throughout lifespan with consideration of aging processes, human development stages and culture.
Customer Service Representative
Walmart
10.2024 - 10.2025
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Developed feedback system for customers to share their service experience, leading to actionable improvements.
- Sought ways to improve processes and services provided.
- Managed timely and effective replacement of damaged or missing products.
- Cross-trained and provided backup support for organizational leadership.
- Investigated and resolved accounting, service and delivery concerns.
- Increased efficiency and team productivity by promoting operational best practices.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
- Cross-trained and backed up other customer service managers.
- Followed-through on all critical inter-departmental escalations to increase customer retention rates.
Human Resources Assistant
Mississippi State Hospital
10.2022 - 10.2023
Customer Service Representative
Cricket
2021 - 2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Updated company's FAQ section to include answers to common customer questions, reducing inquiry volume.
- Implemented rewards program that encouraged repeat business and strengthened customer relationships.
- Maintained detailed records of customer interactions, contributing to comprehensive database for future reference.
- Participated in cross-functional teams to discuss ways to improve overall customer satisfaction across company.
- Fostered positive customer service culture within team which led to higher customer satisfaction rates.
- Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.
- Collaborated with product team to communicate customer feedback, resulting in product enhancements.
Education
Bachelor
Jackson State University
Jackson, Mississippi, MS05.2025
Associate of Science -
Post University
Waterbury, CT05.2018
Skills
- Time management
- Patient care
- Vital signs monitoring
- Compassion and empathy
- Attention to detail
- Feeding assistance
- HIPAA compliance
- Dressing assistance
- Maintaining confidentiality
- End-of-life care
- Patient transfers
- Emotional support
- Complex Problem-solving
- Clinical documentation
- Medication administration
- Wound care
- Critical thinking
- Active listening
- Lifting and transferring
- Medication assistance
- Patient hygiene assistance
- Reliable team player
- Recording vital signs
- Safety precautions
- Patient lifting
- Patient-focused care
- Compassionate
Timeline
CNA
Private Sitting
05.2025 - 10.2025
PCA
Love and Faith
03.2025 - 11.2025
Customer Service Representative
Walmart
10.2024 - 10.2025
CNA
Right At Home Health Care
01.2024 - Current
Human Resources Assistant
Mississippi State Hospital
10.2022 - 10.2023
Health Care Aide
Boswell Regional Center
01.2017 - 11.2025
Customer Service Representative
Cricket
2021 - 2023
Bachelor
Jackson State University
Associate of Science -
Post University