Courtney Doby
Mount Olive,MS
Summary
As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills. Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty. Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals. Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Healthcare professional committed to delivering compassionate care and supporting patient needs. Proven ability to collaborate effectively with medical staff and adapt to dynamic healthcare environments. Reliable team player focused on achieving optimal patient outcomes through empathetic care and attention to detail.
Overview
15
15
years of professional experience
1
1
Certification
Work History
CNA - Certified Nursing Assistant
Landmark of Collins
12.2024 - Current
- Assisted patients with daily living activities, promoting independence and dignity.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Enhanced patient satisfaction by providing compassionate and attentive care
- Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Ensured prompt response to call lights, addressing patient needs in a timely manner.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Prevented bedsores by regularly repositioning patients and implementing proper wound care techniques.
Licensed Health Insurance Agent
TTEC
07.2023 - 10.2024
- Answered between 30-60 inbound calls from existing and future policyholders to answer inquiries and discuss insurance options.
- Educated prospective clients on the benefits of various health insurance options, effectively matching them with suitable plans that met their unique needs.
- Conducted comprehensive policy reviews for existing clients, identifying opportunities for adjustments or additional coverage.
- Handled escalated customer concerns promptly and professionally, resolving issues to the client's satisfaction.
CNA/Caregiver
Quality Care Personal Sitters
03.2020 - 06.2024
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Utilized proper body mechanics and assistance devices when transferring patients, minimizing the risk of injury for both parties.
Assistant Manager
Keith's Superstores
01.2022 - 06.2024
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Developed strong working relationships with staff, fostering a positive work environment.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
Cashier and Customer Service
Fleet Morris Petroleum
12.2017 - 11.2019
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
Certified Nursing Assistant
Jefferson Davis Community Hospital
03.2019 - 09.2019
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
- Improved patient care quality by monitoring and recording vital signs, fluid intake, and output.
- Reduced fall incidents by implementing safety measures like bed alarms and proper positioning techniques.
- Prevented pressure ulcers development through frequent turning, repositioning of patients, and diligent skin assessments.
Certified Nursing Assistant
Covington County Nursing Center
02.2014 - 10.2015
- Enhanced team efficiency by promptly responding to call lights and reporting changes in patient condition to nurses.
- Conducted regular rounds to monitor patients'' physical and mental status throughout shifts.
Cashier and Customer Service
Keith's Superstore
02.2010 - 03.2013
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Answered questions about store policies and addressed customer concerns.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
- Managed cash drawer accurately, ensuring all transactions balanced at end of day.
Education
Some College (No Degree) - General Studies
Jones County Junior College
Ellisville, MSHigh school diploma - Diploma
Mount Olive Attendance Center
Mount Olive, MS05.2009
Skills
- Customer Service
- Compassion and empathy
- Attention to detail
- HIPAA compliance
- Maintaining confidentiality
- Patient transfers
- Multitasking and organization
- Flexibility and adaptability
- Patient advocacy
- Patient hygiene assistance
- Lifting and transferring
- Collecting vital signs
- Active listening
- Critical thinking
- Data entry
- Customer relations
- Call center experience
- Computer proficiency
- Complaint handling
- Microsoft Excel
- Professional telephone demeanor
- Scheduling
- Documentation
- Microsoft PowerPoint
- Customer relationship management (CRM)
- De-escalation techniques
- Building rapport
- Technical support
Certification
- Certified Phlebotomy Technician
- CNA
- Accident & Health Insurance License
Languages
English
Native or Bilingual
Timeline
CNA - Certified Nursing Assistant
Landmark of Collins
12.2024 - Current
Licensed Health Insurance Agent
TTEC
07.2023 - 10.2024
Assistant Manager
Keith's Superstores
01.2022 - 06.2024
CNA/Caregiver
Quality Care Personal Sitters
03.2020 - 06.2024
Certified Nursing Assistant
Jefferson Davis Community Hospital
03.2019 - 09.2019
Cashier and Customer Service
Fleet Morris Petroleum
12.2017 - 11.2019
Certified Nursing Assistant
Covington County Nursing Center
02.2014 - 10.2015
Cashier and Customer Service
Keith's Superstore
02.2010 - 03.2013
Some College (No Degree) - General Studies
Jones County Junior College
High school diploma - Diploma
Mount Olive Attendance Center
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