Courtney Entrekin
D'Iberville
Summary
Dynamic and results-driven professional with extensive experience in team leadership and customer service at McDonald's Restaurant. Proven track record in enhancing customer satisfaction and optimizing inventory management. Skilled in problem-solving and staff management, fostering a collaborative environment that empowers team members and drives performance improvement.
Professional leader ready to drive team success and exceed objectives. Proven track record in team collaboration, strategic planning, and problem-solving. Known for strong communication skills, adaptability, and reliability. Equipped to foster productive and positive work environment while meeting changing demands.
Overview
5
5
years of professional experience
Work History
Department Manager
McDonald's Restaurant
12.2022 - 03.2025
- Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and losses due to shrinkage or obsolescence.
- Collaborated with other departments to ensure seamless coordination in achieving company-wide objectives.
- Improved customer satisfaction rates through attentive service, prompt issue resolution, and continuous process improvements.
- Maintained a professional work environment by addressing conflicts proactively and fostering open communication among staff members.
Cafeteria Worker
Harrison County Schools
08.2021 - 03.2022
- Cleaned and sanitized surfaces, tools, and equipment.
- Restocked condiments, beverages, and utensils per expected use levels.
- Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
- Prepared ingredients and recipe components ahead of time.
Team Leader
Chick-fil-A
07.2020 - 07.2021
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
- Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
Education
High School Diploma -
D'Iberville High School
D'Iberville, MSSkills
- Customer service
- Staff management
- Team leadership
- Team supervision
- Problem-solving
- Customer engagement
- Teamwork and collaboration
- People management
- Team motivation
- Coaching and mentoring
- Work planning
- Performance improvement
- Analytical thinking
Timeline
Department Manager
McDonald's Restaurant
12.2022 - 03.2025
Cafeteria Worker
Harrison County Schools
08.2021 - 03.2022
Team Leader
Chick-fil-A
07.2020 - 07.2021
High School Diploma -
D'Iberville High School
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