Courtney Robinson
Pascagoula
Summary
Experienced Customer Service Sales Representative with a strong background in providing exceptional customer service. Efficiently assists patients with applications and resolves any documentation issues that may arise. Utilizes in-depth knowledge of federal laws to thoroughly investigate and rectify errors in patient files, ensuring accuracy and compliance. Offers expert counsel on healthcare benefit enrollments and appeals, ensuring that patients receive the coverage they deserve. Committed to improving process efficiencies and enhancing patient satisfaction through meticulous attention to detail and proactive problem-solving.
Overview
6
6
years of professional experience
Work History
Customer Service Sales Specialist
AT&T
06.2021 - Current
- Deliver personalized service strategies, consistently surpassing KPIs to boost customer satisfaction and sales
- Collaborate with cross-functional teams to efficiently resolve complex customer issues, enhancing service quality
- Drive substantial sales growth and customer satisfaction through tailored service approaches
- Build strong internal partnerships to streamline issue resolution and improve overall customer experience
- Adapt to business needs with flexible scheduling, including mandatory overtime
- I worked an average of 40 hours weekly
- Foster cross-functional partnerships to efficiently resolve complex customer issues, enhancing overall service quality and streamlining internal processes
- Develop and implement tailored service approaches, resulting in substantial sales growth and measurable improvements in customer satisfaction metrics
- Exceed customer expectations and sales quotas
- Analyze customer feedback and service trends to identify areas for improvement, leading to the implementation of data-driven solutions
- Helped customers pick plans that fit their needs and wants
- Helped customers by answering questions about their services and billing
- Worked with multiple applications and monitors screens at the same time
- Corrected any errors and resolved all customer issues
- Adhered to changing performance and company policies
Beauty Specialist
Target
04.2020 - 05.2021
- Greeted guests and updated them on latest makeup and skincare trends, enhancing customer engagement
- Maintained clean, organized sections and aisles, ensuring a pleasant shopping experience
- Efficiently managed stock, back stock, and restock, improving inventory accuracy
- Utilized handheld devices and computer applications for efficient task management
- Cross-trained in guest services, cashier, and fulfillment, providing versatile support
- Elevated guest experience through trend-savvy beauty advice, maintaining pristine product displays, and efficiently managing inventory with digital tools
- Curated personalized beauty recommendations, driving customer satisfaction and repeat visits while maintaining immaculate product displays
- Worked 32 hours a week
- Pioneered trend-focused beauty consultations, elevating the guest experience and fostering brand loyalty
- Optimized inventory management using digital tools, ensuring accurate stock levels and efficient restocking processes for seamless product availability
- Cross-trained in multiple departments, providing versatile support and fostering a cohesive team environment to meet diverse store needs
- Advised customers on new products and what products best fit their needs
Guest Service Associate
BCBG MAXARIA
07.2019 - 04.2020
- Assisted customers with inquiries, resulting in improved satisfaction and repeat business
- Handled transactions efficiently, ensuring accuracy and reducing wait times
- Collaborated with team to maintain a clean and welcoming environment, enhancing guest experience
- Spearhead innovative projects, driving measurable results through strategic planning and execution
- Collaborate with cross-functional teams to optimize processes and exceed targets
- Elevated customer experience through personalized service, fostering loyalty and driving repeat business in a fast-paced retail environment
- Worked 25 hours a week
- Implemented creative solutions to streamline transactions, improving efficiency and accuracy while maintaining a welcoming atmosphere for guests
- Informed clients of new inventory and upcoming new collections
- Met sales and quota deadlines
- Meticulously managed cash handling and inventory tasks, ensuring precision in all financial transactions and stock management
- Provided empathetic assistance to diverse clientele, resolving concerns promptly and cultivating a loyal customer base through personalized service
- Updated day to day sales inside Excel Spreadsheet
- Fostered team synergy to maintain an inviting store environment
- Coordinated with colleagues to showcase new inventory and upcoming collections effectively
- Updated manager on daily sales and goals met weekly
Education
AI And Data Technology - Data Analysis
Mississippi Gulf Coast Community College
Gautier, MSAssociate of Arts - RN nursing program
Mississippi Gulf Coast Community College
Gauiter05.2018
Diploma -
Pascagoula High School
05.2015
Skills
- Regulatory Compliance
- Policy Interpretation
- Financial Assessment
- Benefits Administration
- Document Verification
- Case Investigation
- Customer Service
- Communication
- Critical Thinking
- Problem Solving
- Team Leadership
- Remote support
- Printer setup
- Application support
- Customer service
- Problem-solving
Personal Information
Title: Legal administrative specialists contact representative
Timeline
Customer Service Sales Specialist
AT&T
06.2021 - Current
Beauty Specialist
Target
04.2020 - 05.2021
Guest Service Associate
BCBG MAXARIA
07.2019 - 04.2020
Associate of Arts - RN nursing program
Mississippi Gulf Coast Community College
Diploma -
Pascagoula High School
AI And Data Technology - Data Analysis
Mississippi Gulf Coast Community College
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