Courtney Williams
Laurel
Summary
Skilled in delivering outstanding customer service while effectively managing multiple tasks to drive business success.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
Lowe's
07.2018 - 07.2020
- Processed returns, credit card applications, and assisted customers with their various questions and concerns
- Investigated and resolved customer concerns related to order inquiries and delivery tracking
- Answered numerous calls daily to handle various concerns, order statuses, and product availability
- Ran registers and counted down drawers with high amounts of cash.
Cashier
J.C. Penny's
10.2017 - 12.2017
- Educated customers about upcoming promotions, changing procedures, and available items
- Maintained clean, organized, and well-stocked checkout areas with regular attention to displays
- Balanced cash drawer at beginning and end of each shift, investigating and resolving any discrepancies
- Put together online orders, verified completeness, and bagged items for easy carrying
- Processed new orders, returns, and exchanges, handling several transactions per day on average.
Key Holder
Dollar General
03.2016 - 05.2017
- Handled store opening and closing with consistent attention to established requirements
- Kept accurate income numbers with well-balanced drawers and properly counted and secured cash reserves
- Processed returns, and voids
- Stocked shelves and maintained a organized back room with updated stock.
Education
General Studies
Richton High School
Richton, MSSkills
- Paperwork processing
- Account updates
- Conflict Mediation
- Computer software – Microsoft
- Microsoft Word, PowerPoint, and Excel
- Inbound/outbound call management
- Product promotion
- Retail Sales Customer Service
Timeline
Customer Service Representative
Lowe's
07.2018 - 07.2020
Cashier
J.C. Penny's
10.2017 - 12.2017
Key Holder
Dollar General
03.2016 - 05.2017
General Studies
Richton High School