Summary
Overview
Work History
Education
Skills
Timeline
Generic

Courtney Williams

Laurel

Summary

Skilled in delivering outstanding customer service while effectively managing multiple tasks to drive business success.

Overview

4
4
years of professional experience

Work History

Customer Service Representative

Lowe's
07.2018 - 07.2020
  • Processed returns, credit card applications, and assisted customers with their various questions and concerns
  • Investigated and resolved customer concerns related to order inquiries and delivery tracking
  • Answered numerous calls daily to handle various concerns, order statuses, and product availability
  • Ran registers and counted down drawers with high amounts of cash.

Cashier

J.C. Penny's
10.2017 - 12.2017
  • Educated customers about upcoming promotions, changing procedures, and available items
  • Maintained clean, organized, and well-stocked checkout areas with regular attention to displays
  • Balanced cash drawer at beginning and end of each shift, investigating and resolving any discrepancies
  • Put together online orders, verified completeness, and bagged items for easy carrying
  • Processed new orders, returns, and exchanges, handling several transactions per day on average.

Key Holder

Dollar General
03.2016 - 05.2017
  • Handled store opening and closing with consistent attention to established requirements
  • Kept accurate income numbers with well-balanced drawers and properly counted and secured cash reserves
  • Processed returns, and voids
  • Stocked shelves and maintained a organized back room with updated stock.

Education

General Studies

Richton High School
Richton, MS

Skills

  • Paperwork processing
  • Account updates
  • Conflict Mediation
  • Computer software – Microsoft
  • Microsoft Word, PowerPoint, and Excel
  • Inbound/outbound call management
  • Product promotion
  • Retail Sales Customer Service

Timeline

Customer Service Representative

Lowe's
07.2018 - 07.2020

Cashier

J.C. Penny's
10.2017 - 12.2017

Key Holder

Dollar General
03.2016 - 05.2017

General Studies

Richton High School
Courtney Williams