Courtney A Sanders
Guntown
Summary
Experienced healthcare administrator with expertise in managing patient appointments and verifying insurance. Proficient in maintaining electronic health records to enhance operational efficiency. Focused on improving patient flow and satisfaction through strong organizational and communication skills.
Overview
2
2
years of professional experience
Work History
Case Manager
Ozark Total Healthcare
Poplar Bluff
08.2024 - 04.2025
- Contacted patient to determine preferences for test location, specialist selection, and appointment timing.
- Verified patient's insurance coverage online and facilitated pre-certification of necessary procedures.
- Scheduled appointments with specialists or imaging centers based on patient preferences.
Receptionist/Office Manager
Ozark Total Health Care
Van Buren
08.2023 - 07.2024
- Greeted patients and visitors warmly upon arrival at the health care facility.
- Scheduled patient appointments using electronic health record systems effectively.
- Assisted patients with registration forms and inquiries about services provided.
- Collaborated with medical staff to ensure smooth patient flow during busy periods.
- Handled basic administrative tasks, including filing documents and managing office supplies.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Scheduled and confirmed appointments.
- Updated and recorded customer or client information to maintain accounts.
Education
Organizational Management - Business
Hannibal-LaGrange University
Hannibal, MO05-2012
AA - General Studies
Three Rivers Community College
Poplar Bluff, MO05-1997
Skills
- Patient scheduling and appointment coordination
- Insurance verification
- Electronic health records management
- Medical terminology expertise
- Customer relationship management
References
References available upon request.
Timeline
Case Manager
Ozark Total Healthcare
08.2024 - 04.2025
Receptionist/Office Manager
Ozark Total Health Care
08.2023 - 07.2024
Organizational Management - Business
Hannibal-LaGrange University
AA - General Studies
Three Rivers Community College