CRAIG JONES
Pearl
Summary
Store Manager who believes that customer service is key. Dedicated to increasing sales and profits through hard work and positive attitude. Will follow all company directives and guidelines. Creative thinker and problem solver.
Overview
32
32
years of professional experience
Work History
Store Manager
Allen's Supermarket
Brandon, MS
01.2019 - 05.2026
- Led daily store operations to ensure optimal customer service and satisfaction.
- Managed inventory control processes, reducing stock discrepancies through systematic tracking.
- Developed staff training programs to enhance team performance and productivity.
- Implemented promotional strategies to increase sales and improve product visibility.
- Helped guide the store through the pandemic
- Saw an increase in sales of 60 percent
Assistant Manager
Piggly Wiggly #153
Brandon, MS
10.2015 - Current
- Assigned employees to specific duties to best meet the needs of the store.
- Instructed staff on appropriately handling difficult and complicated sales.
- Examined merchandise to verify that it was correctly priced and displayed.
- Trained and developed new associates on POS system and key sales tactics.
- Generated repeat business through exceptional customer service.
Store Manager
Piggly Wiggly #141
Canton, MS
04.2006 - 10.2015
- Interviewed job candidates and made staffing decisions.
- Managed staff of 70 sales associates, 4 team leaders and 2 assistant managers.
- Hired, trained and evaluated personnel in sales and marketing.
- Examined merchandise to verify that it was correctly priced and displayed.
- Increased profits through effective sales training and troubleshooting profit loss areas.
- Reported to the district manager regarding all store and staff issues.
- Trained and developed new associates on POS system and key sales tactics.
- Increased sales volume by 50% in less than 5 years.
- Generated repeat business through exceptional customer service.
- Western Union Compliance officer.
- Serv Safe Certified to oversee Deli/Bakery Operations.
- Official State Registered Emergency contact for fuel center.
Assistant Manager
Piggly Wiggly #153
Brandon, MS
04.2001 - 04.2006
- Interviewed job candidates and made staffing decisions.
- Assigned employees to specific duties to best meet the needs of the store.
- Instructed staff on appropriately handling difficult and complicated sales.
- Hired, trained and evaluated personnel in sales and marketing.
- Examined merchandise to verify that it was correctly priced and displayed.
- Trained and developed new associates on POS system and key sales tactics.
- Generated repeat business through exceptional customer service.
Store Manager
Big Lots #1295
Jackson, MS
02.1999 - 04.2001
- Interviewed job candidates and made staffing decisions.
- Counted cash drawers and made bank deposits.
- Managed staff of 20 sales associates, 2 team leaders and 3 assistant managers.
- Assigned employees to specific duties to best meet the needs of the store.
- Hired, trained and evaluated personnel in sales and marketing.
- Examined merchandise to verify that it was correctly priced and displayed.
- Scheduled and led weekly store meetings for all employees.
- Increased profits through effective sales training and troubleshooting profit loss areas.
- Reported to the district manager regarding all store and staff issues.
- Completed profit and loss performance reports.
- Trained and developed new associates on POS system and key sales tactics.
- Generated repeat business through exceptional customer service.
Assistant Manager Dry Grocery and Consumables
Super Kmart #4930
Hattiesburg, MS
09.1994 - 02.1999
- Promoted from Team Leader to Assistant Manager within 6 months.
- Assigned employees to specific duties to best meet the needs of the store.
- Reordered inventory when it dropped below predetermined levels.
- Instructed staff on appropriately handling difficult and complicated sales.
- Examined merchandise to verify that it was correctly priced and displayed.
- Generated repeat business through exceptional customer service.
- Responsible for both Grocery and General Merchandise departments.
- Worked some overnight shifts.
- Had to oversee some nightly cash office functions.
Education
no degree - Music Education
University of Southern Mississippi
Hattiesburg, MSGraduation Certificate - Music Education
Holmes Community College
Goodman, MS01-1992
High School Diploma - undefined
Madison-Ridgeland High School
Madison, MS01-1989
Skills
- Excellent customer service skills
- POS systems
- Personnel development
- Customer relations
- Merchandising
- Bank deposit procedures
- Goal-oriented
- Detail-oriented
- Strategic thinker
- Mathematical aptitude
Timeline
Store Manager
Allen's Supermarket
01.2019 - 05.2026
Assistant Manager
Piggly Wiggly #153
10.2015 - Current
Store Manager
Piggly Wiggly #141
04.2006 - 10.2015
Assistant Manager
Piggly Wiggly #153
04.2001 - 04.2006
Store Manager
Big Lots #1295
02.1999 - 04.2001
Assistant Manager Dry Grocery and Consumables
Super Kmart #4930
09.1994 - 02.1999
Graduation Certificate - Music Education
Holmes Community College
High School Diploma - undefined
Madison-Ridgeland High School
no degree - Music Education
University of Southern Mississippi