CRYSTAL GRAY
Clinton
Summary
Dedicated customer service professional with 6+ years of experience in support, administrative functions, and financial record-keeping. Skilled in multi-channel communication, conflict resolution, and providing accurate, high-quality service. Seeking to leverage strong communication and problem-solving abilities in a customer service role.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Cennox
Remote
04.2025 - Current
- Provide frontline support for clients, technicians, and internal teams.
- Manage inbound calls, emails, and service tickets with professionalism.
- Assist with scheduling, troubleshooting, and issue escalation.
- Document all customer interactions accurately in CRM systems.
- Meet and exceed quality, performance, and service-level expectations.
Customer Service & Technical Support
KellyConnect
07.2024 - 01.2025
- Resolved customer concerns via phone, email, and chat.
- Processed refunds, transactions, and fraud-related inquiries.
- Documented interactions and solutions in CRM systems.
Medical Assistant
University of Mississippi Medical Center
Jackson
06.2022 - 06.2024
- Supported clinical procedures, patient prep, and vital recordings.
- Updated electronic medical records and handled lab specimens.
Remote Customer Support
Continuum Global Solutions
03.2019 - 04.2022
- Handled customer inquiries across phone and online channels.
- Troubleshot software and hardware issues with detailed guidance.
Accounting Technician
HORNE LLP
Ridgeland
05.2019 - 02.2019
- Reconciled financial statements, AR/AP, and budgeting data.
- Assisted residents with financial documentation and applications.
Customer Service Associate
Walgreens
Byram
01.2017 - 02.2019
- Assisted customers with purchases, returns, and product selection.
- Resolved concerns while maintaining friendly, professional service.
Education
Lanier High School
Jackson, MS01-2016
Skills
- Conflict resolution and de-escalation
- Multi-channel communication (phone, email, chat)
- CRM and data documentation
- Financial reconciliation and record-keeping
- Team collaboration and training support
Certification
- Customer Service Excellence Certification, 2020
- Certified Clinical Medical Assistant (CCMA), 2023
Timeline
Customer Service Representative
Cennox
04.2025 - Current
Customer Service & Technical Support
KellyConnect
07.2024 - 01.2025
Medical Assistant
University of Mississippi Medical Center
06.2022 - 06.2024
Accounting Technician
HORNE LLP
05.2019 - 02.2019
Remote Customer Support
Continuum Global Solutions
03.2019 - 04.2022
Customer Service Associate
Walgreens
01.2017 - 02.2019
Lanier High School