Crystal Stevens
Hazlehurst
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Motivated professional focused on streamlining service procedures and maximizing team productivity. Consistent in satisfying customers, building loyalty and driving retention processes. Demonstrates superb judgment in balancing customer, employee, and company objectives.
Driven customer service supervisor offers several years of expertise in sales management and office administration. Polished in strategic planning and employee relations. Adaptable and versatile professional equipped with sound judgment and performance-based management approach.
Customer-focused professional with successful several-year career in industry. Dynamic and successful at applying skills in busy environments.
Experienced and dependable general worker with a proven track record of efficiently completing tasks in various settings. Skilled in manual labor, equipment operation, and maintaining a clean and organized workspace. Safety-conscious with a strong work ethic and the ability to adapt to different environments. Ready to contribute to a dynamic team and make a positive impact.
Overview
15
15
years of professional experience
1995
1995
years of post-secondary education
Work History
Customer Service Manager
Brandos House of Spirits
Crystal Springs
03.2015 - Current
- Supervised customer service team to ensure high-quality support.
- Developed training programs for new staff to enhance service skills.
- Implemented feedback systems to gather customer insights and improve service.
- Coordinated with inventory management to resolve product-related inquiries.
- Managed scheduling and staffing to meet customer demands effectively.
- Addressed escalated complaints with professionalism and empathy.
- Provided exceptional customer service to ensure customer satisfaction.
- Delivered fast, friendly, and knowledgeable service for routine questions and service complaints.
- Assisted staff with resolving complex customer issues and implementing targeted solutions.
- Established positive rapport with customers, managers and customer service team members to maintain positive and successful work environment.
- Responded to phone and online customer service requests within designated turnaround time to improve customer satisfaction ratings.
- Monitored staff performance to ensure adherence to customer service standards.
Stocker
Brandos Tobacco and Feed
Crystal Springs
03.2015 - Current
- Stocked shelves with tobacco products and ensured proper placement.
- Organized inventory to maintain product visibility and accessibility.
- Assisted customers in locating products and answering inquiries.
- Conducted regular inventory checks to identify low stock items.
- Stocked shelves with newly arrived products.
- Maintained neat, safe and orderly workspace to prevent accidents and injuries.
- Lifted materials of varied weights on regular basis.
- Faced products on shelves and displays to meet company policies.
- Maintained a neat, clean and orderly warehouse environment at all times.
- Monitored expiration dates of perishable items to ensure freshness.
- Palletized merchandise for easy movement to sales floor locations.
- Completed documentation related to receiving, stocking, returns and other activities accurately.
- Loaded trucks with outgoing orders according to shipping manifests provided by customers.
- Kept work areas clean, neat and organized for optimal productivity and worker safety.
- Packed and unpacked items, checking breakables before stocking on shelves.
- Demonstrated great teamwork skills with staff members involved in production and transport.
Inventory Specialist
MSI
Pearl
04.2011 - 02.2015
- Managed inventory levels to ensure product availability and minimize shortages.
- Conducted regular stock audits to maintain accurate inventory records and integrity.
- Utilized inventory management software to track incoming and outgoing shipments.
- Developed procedures for efficient inventory handling and storage practices.
- Trained new staff on inventory processes and best practices for accuracy.
- Implemented safety protocols for handling hazardous materials in the warehouse environment.
- Participated in physical inventory counts to keep information accurate and current.
- Performed scheduled inventory counts and supply audits.
- Ensured compliance with all safety regulations in the workplace.
- Led physical counts and reconciled discrepancies to maintain accurate inventory records.
Education
GED
Hazlehurst, MSSkills
- Training and mentoring
- Expertise in sales
- Customer relationship management (CRM)
- New hire training
- Excellent time management skills
- Staff education and training
- Cash handling
- Training and coaching
- Verbal and written communication
- Personnel training and development
- Schedule coordination
- Decision-making
- Employee scheduling
- Quality assurance
- Continuous improvement
- Inventory management
- Staff training
- Customer service
- Stock organization
- Material loading and unloading
- Truck processing
- Material handling
- Warehouse operations
- Shipment unpacking
- Warehouse organization
- Loading and unloading
- Safety training
- Delivery scheduling
- Basic mathematics
- Shipping and receiving
Timeline
Customer Service Manager
Brandos House of Spirits
03.2015 - Current
Stocker
Brandos Tobacco and Feed
03.2015 - Current
Inventory Specialist
MSI
04.2011 - 02.2015
GED