Cynthia Canady
Boyle
Summary
Experienced administrative and customer service professional with a strong background in banking, tax preparation, office management, and client relations. Proven ability to provide exceptional customer service, manage confidential financial information, maintain accurate records, and support daily business operations. Skilled in communication, organization, multitasking, and working effectively with diverse clients.
Overview
30
30
years of professional experience
Work History
Front Desk Clerk/Customer Service Representative
Genesis Bank
Benoit, MS
12.2024 - Current
- Assisted customers with inquiries, providing accurate information regarding banking services and products.
- Maintained organized filing system for client documents and records in compliance with bank policies.
- Processed cash transactions accurately, ensuring adherence to security protocols and procedures.
- Monitored front desk telephone lines attentively for prompt response to incoming calls while multitasking effectively during busy periods.
- Processed payments accurately while maintaining accountability for cash drawer balances at the beginning and end of shifts.
- Developed strong relationships with guests through friendly interactions, anticipating their needs and exceeding expectations.
Research Associate
Corteva Agriscience
Leland, MS
03.2012 - 12.2024
- Screened and scheduled research participants to maintain project objectives and timelines.
- Built positive relationships with individuals from diverse backgrounds to obtain quality research results.
- Assisted with field research operations, data collection, specimen handling, and documentation.
- Developed and maintained standard operating procedures and process improvements.
- Trained employees on proper use of specialized equipment and safety procedures.
- Maintained accurate records and supported compliance with organizational standards.
- Adhered to laboratory safety procedures to maintain compliance with quality control standards.
- Trained and supervised junior technicians in laboratory protocols.
- Recorded and analyzed data to produce reports of results.
Office Manager/Tax Preparer
H&R Block
Cleveland, MS
01.1996 - 04.2011
- Prepared individual and small-business tax returns.
- Educated clients regarding tax preparation requirements and available services.
- Managed daily office operations, including opening, closing, scheduling, and administrative functions.
- Supervised and trained staff members while promoting productivity and customer satisfaction.
- Assisted with employee orientation, training, and competency evaluations.
- Resolved customer concerns and provided timely, professional service.
- Maintained confidential financial and tax records in accordance with company policies.
- Oversaw daily office operations, ensuring efficient workflow and resource allocation.
Education
No Degree - Seed Study Courses
Mississippi State University
Starkville, MS2016
Associate of Science - Computer Science
Mississippi Delta Community College
Moorhead, MS05-1996
No Degree - Individual, Complex, And Small Business Returns
H&R Block Tax Courses 1 & 2: Tax Preparation
Greenville, MS1995
High School Diploma -
Rosedale High School
Rosedale, MS1984
Skills
- Customer Service
- Reception & Front Desk Operations
- Tax Preparation Assistance
- Telephone Management
- Data Entry
- Filing & Record Management
- Billing & Statements Processing
- Microsoft Office Suite
- Confidential Financial Records
- Office Administration
- Scheduling & Organization
- Team Leadership
- Written & Verbal Communication
- Problem Solving
- Attention to Detail
Timeline
Front Desk Clerk/Customer Service Representative
Genesis Bank
12.2024 - Current
Research Associate
Corteva Agriscience
03.2012 - 12.2024
Office Manager/Tax Preparer
H&R Block
01.1996 - 04.2011
No Degree - Seed Study Courses
Mississippi State University
Associate of Science - Computer Science
Mississippi Delta Community College
No Degree - Individual, Complex, And Small Business Returns
H&R Block Tax Courses 1 & 2: Tax Preparation
High School Diploma -
Rosedale High School