Summary
Overview
Work History
Education
Skills
Affiliations
Certification
Languages
References
Timeline
Generic

Cynthia Crosby

Hattiesburg

Summary

Dynamic Certified Nursing Assistant with a proven track record at Smith Family Estate, excelling in emotional support and customer service. Skilled in implementing care plans and maintaining accurate patient records, I effectively collaborated with healthcare teams to enhance patient well-being and ensure a safe, clean environment.

Overview

10
10
years of professional experience
1
1
Certification

Work History

CNA

Smith Family Estate (Hospice) (Dementia)
Hattiesburg
01.2024 - 06.2025
  • Assisted patients with daily living activities and personal hygiene needs.
  • Supported patients with mobility through safe transfer techniques and equipment.
  • Communicated effectively with patients to provide emotional support and reassurance.
  • Maintained a clean and safe environment by following infection control protocols.
  • Educated patients and families on health practices and safety procedures during care.
  • Provided assistance with activities of daily living, including bathing, dressing and grooming.
  • Performed vital sign assessments, such as taking blood pressure and temperature.
  • Demonstrated excellent customer service skills when interacting with patients, families and guests.
  • Observed patients for any physical or emotional changes, reported findings to medical staff immediately.
  • Assisted with range of motion exercises and other rehabilitative activities per physician orders.
  • Assisted in preparing meals according to prescribed diets while monitoring food consumption levels.
  • Turned and repositioned residents using proper body mechanics to prevent pressure ulcers.
  • Helped residents walk with or without self-help devices.

CNA

Flathaus Estate (Hospice) -Dementia
Hattiesburg
01.2024 - 06.2025
  • Observed and reported unusual symptoms and changes to charge nurse.
  • Maintained accurate, timely flow of information by completing thorough patient records and updating healthcare team on patient status.
  • Provided physical support to assist patients with bathing, dressing and toileting.
  • Exercised comatose and paralyzed patients to reduce delirium and improve physical function.
  • Supported daily living activities by serving meals, feeding, ambulating and turning over and positioning patients.
  • Maintained cleanliness of patient rooms and common areas.
  • Collaborated with healthcare team to implement care plans.
  • Provided assistance with activities of daily living, including bathing, dressing and grooming.
  • Maintained a clean, safe environment for the patient by adhering to infection control policies and procedures.
  • Reported changes in patient conditions to registered nurse or physician.
  • Assisted in preparing meals according to prescribed diets while monitoring food consumption levels.
  • Administered medications under supervision of a licensed nurse.
  • Facilitated activities of daily living, personal hygiene management, feeding and ambulation.

CNA

Bedford Care Nursing Home
Hattiesburg
08.2024 - 05.2025
  • Assisted residents with daily living activities and personal care.
  • Monitored vital signs and reported changes to nursing staff.
  • Maintained cleanliness of patient rooms and common areas.
  • Collaborated with healthcare team to implement care plans.
  • Documented patient information accurately in electronic health records.
  • Provided emotional support and companionship to residents.
  • Responded promptly to patient call lights and requests for assistance.
  • Maintained a clean, safe environment for the patient by adhering to infection control policies and procedures.
  • Demonstrated excellent customer service skills when interacting with patients, families and guests.
  • Assisted patients in ambulation and transfers using proper body mechanics.
  • Reported changes in patient conditions to registered nurse or physician.
  • Observed patients for any physical or emotional changes, reported findings to medical staff immediately.
  • Ensured compliance with HIPAA regulations regarding confidentiality of information.
  • Monitored food intake and output as directed by nursing staff.
  • Transported residents within the facility as needed.
  • Utilized appropriate safety measures when handling hazardous materials or waste products.
  • Recognized signs, symptoms of abuse, neglect and reported them per policy.
  • Assisted with range of motion exercises and other rehabilitative activities per physician orders.
  • Participated in educational programs designed to improve knowledge of health care practices.
  • Assisted patients with shaving, bathing, and oral hygiene to promote healthy habits and overall wellness.
  • Turned and repositioned residents using proper body mechanics to prevent pressure ulcers.
  • Used mobility devices to transport patients.
  • Answered signal lights, bells or intercom systems to determine resident needs.
  • Assisted residents in preparing for activities and social programs.
  • Rendered hands-on nursing care under direct RN supervision, adhering to medical center policies and procedures.
  • Supplied, collected and emptied patient bedpans on frequent basis.
  • Exercised comatose and paralyzed patients to reduce delirium and improve physical function.

CNA

Forrest General
Hattiesburg
01.2018 - 01.2021
  • Provided compassionate patient care and support in daily living activities.
  • Assisted nursing staff with medical tasks and documentation processes.
  • Maintained a clean and safe environment for patients and staff.
  • Observed and reported changes in patient conditions to healthcare team.
  • Engaged patients in meaningful conversations to promote emotional well-being.
  • Collaborated with other volunteers to coordinate patient activities and programs.
  • Educated patients and families on healthcare practices and resources available.
  • Ensured confidentiality of patient information in compliance with regulations.
  • Monitored vital signs including temperature, pulse, respiration rate and blood pressure.
  • Assisted in feeding patients who were unable to feed themselves.
  • Cleaned patient rooms, bathrooms and common areas on assigned units according to established procedures.
  • Answered call bells promptly while providing assistance as needed by the resident.

Front Office Secretary/Central Scheduler

Mississippi Home Care
Hattiesburg
04.2015 - 12.2020
  • Managed front desk operations and greeted visitors warmly.
  • Scheduled appointments and maintained organized calendar for executives.
  • Coordinated communication between departments and external partners effectively.
  • Handled incoming calls and directed inquiries to appropriate personnel.
  • Maintained accurate filing system for documents and records management.
  • Assisted in preparing meeting materials and presentations for staff meetings.
  • Processed incoming mail and packages, ensuring timely distribution to relevant staff.
  • Maintained confidentiality of sensitive information obtained during interactions with customers.
  • Organized travel arrangements for employees in accordance with company policies.
  • Developed positive relationships with customers through prompt response times and courteous customer service skills.
  • Updated contact lists regularly to ensure accuracy of information available at the front desk.
  • Provided assistance to colleagues in completing tasks when needed.
  • Provided administrative support such as typing letters, faxing documents, photocopying materials.
  • Maintained front desk to provide positive first impression.
  • Offered reception coverage to relieve staff during absences or breaks.
  • Managed patient inquiries and provided timely responses to scheduling requests.
  • Utilized electronic health record systems to ensure accurate appointment management.
  • Communicated with patients to resolve inquiries, schedule appointments and address billing questions.
  • Coordinated communication between physicians, hospitals, labs, pharmacies. to ensure efficient flow of information throughout the facility.

Education

Certified Nursing Assistant - Certified Nursing Assistant

Agape Medical Solutions
Hattiesburg, MS
07-2024

Master of Arts - Organizational Leadership

University of Phoenix
Tempe, AZ
05-2022

Bachelor of Science - Chemistry/Biology

Lane College
Jackson, TN
05-1988

High School Diploma -

Columbia High School
Columbia, MS
05-1984

Skills

  • Front desk management
  • Interdepartmental communication
  • Records management
  • Emotional support provision
  • Customer service excellence
  • Implementation of care plan
  • Infection control
  • Therapeutic communication
  • Meal preparation

Affiliations

  • Chef
  • Singer

Certification

  • MS State Certified Nursing Assistant
  • Red Cross Certified CPR

Languages

English
Professional

References

  • Mr. Sid Smith - Smith Estate - 601-408-2740
  • RN Sky Johnson - Forrest General Hospital - 601-329-1044
  • RN Amy Smith - Mississippi Homecare/LHC Group -662-897-1238

Timeline

CNA

Bedford Care Nursing Home
08.2024 - 05.2025

CNA

Smith Family Estate (Hospice) (Dementia)
01.2024 - 06.2025

CNA

Flathaus Estate (Hospice) -Dementia
01.2024 - 06.2025

CNA

Forrest General
01.2018 - 01.2021

Front Office Secretary/Central Scheduler

Mississippi Home Care
04.2015 - 12.2020

Certified Nursing Assistant - Certified Nursing Assistant

Agape Medical Solutions

Master of Arts - Organizational Leadership

University of Phoenix

Bachelor of Science - Chemistry/Biology

Lane College

High School Diploma -

Columbia High School

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Cynthia Crosby