Cynthia Crosby
Hattiesburg
Summary
Dynamic Certified Nursing Assistant with a proven track record at Smith Family Estate, excelling in emotional support and customer service. Skilled in implementing care plans and maintaining accurate patient records, I effectively collaborated with healthcare teams to enhance patient well-being and ensure a safe, clean environment.
Overview
10
10
years of professional experience
1
1
Certification
Work History
CNA
Smith Family Estate (Hospice) (Dementia)
Hattiesburg
01.2024 - 06.2025
- Assisted patients with daily living activities and personal hygiene needs.
- Supported patients with mobility through safe transfer techniques and equipment.
- Communicated effectively with patients to provide emotional support and reassurance.
- Maintained a clean and safe environment by following infection control protocols.
- Educated patients and families on health practices and safety procedures during care.
- Provided assistance with activities of daily living, including bathing, dressing and grooming.
- Performed vital sign assessments, such as taking blood pressure and temperature.
- Demonstrated excellent customer service skills when interacting with patients, families and guests.
- Observed patients for any physical or emotional changes, reported findings to medical staff immediately.
- Assisted with range of motion exercises and other rehabilitative activities per physician orders.
- Assisted in preparing meals according to prescribed diets while monitoring food consumption levels.
- Turned and repositioned residents using proper body mechanics to prevent pressure ulcers.
- Helped residents walk with or without self-help devices.
CNA
Flathaus Estate (Hospice) -Dementia
Hattiesburg
01.2024 - 06.2025
- Observed and reported unusual symptoms and changes to charge nurse.
- Maintained accurate, timely flow of information by completing thorough patient records and updating healthcare team on patient status.
- Provided physical support to assist patients with bathing, dressing and toileting.
- Exercised comatose and paralyzed patients to reduce delirium and improve physical function.
- Supported daily living activities by serving meals, feeding, ambulating and turning over and positioning patients.
- Maintained cleanliness of patient rooms and common areas.
- Collaborated with healthcare team to implement care plans.
- Provided assistance with activities of daily living, including bathing, dressing and grooming.
- Maintained a clean, safe environment for the patient by adhering to infection control policies and procedures.
- Reported changes in patient conditions to registered nurse or physician.
- Assisted in preparing meals according to prescribed diets while monitoring food consumption levels.
- Administered medications under supervision of a licensed nurse.
- Facilitated activities of daily living, personal hygiene management, feeding and ambulation.
CNA
Bedford Care Nursing Home
Hattiesburg
08.2024 - 05.2025
- Assisted residents with daily living activities and personal care.
- Monitored vital signs and reported changes to nursing staff.
- Maintained cleanliness of patient rooms and common areas.
- Collaborated with healthcare team to implement care plans.
- Documented patient information accurately in electronic health records.
- Provided emotional support and companionship to residents.
- Responded promptly to patient call lights and requests for assistance.
- Maintained a clean, safe environment for the patient by adhering to infection control policies and procedures.
- Demonstrated excellent customer service skills when interacting with patients, families and guests.
- Assisted patients in ambulation and transfers using proper body mechanics.
- Reported changes in patient conditions to registered nurse or physician.
- Observed patients for any physical or emotional changes, reported findings to medical staff immediately.
- Ensured compliance with HIPAA regulations regarding confidentiality of information.
- Monitored food intake and output as directed by nursing staff.
- Transported residents within the facility as needed.
- Utilized appropriate safety measures when handling hazardous materials or waste products.
- Recognized signs, symptoms of abuse, neglect and reported them per policy.
- Assisted with range of motion exercises and other rehabilitative activities per physician orders.
- Participated in educational programs designed to improve knowledge of health care practices.
- Assisted patients with shaving, bathing, and oral hygiene to promote healthy habits and overall wellness.
- Turned and repositioned residents using proper body mechanics to prevent pressure ulcers.
- Used mobility devices to transport patients.
- Answered signal lights, bells or intercom systems to determine resident needs.
- Assisted residents in preparing for activities and social programs.
- Rendered hands-on nursing care under direct RN supervision, adhering to medical center policies and procedures.
- Supplied, collected and emptied patient bedpans on frequent basis.
- Exercised comatose and paralyzed patients to reduce delirium and improve physical function.
CNA
Forrest General
Hattiesburg
01.2018 - 01.2021
- Provided compassionate patient care and support in daily living activities.
- Assisted nursing staff with medical tasks and documentation processes.
- Maintained a clean and safe environment for patients and staff.
- Observed and reported changes in patient conditions to healthcare team.
- Engaged patients in meaningful conversations to promote emotional well-being.
- Collaborated with other volunteers to coordinate patient activities and programs.
- Educated patients and families on healthcare practices and resources available.
- Ensured confidentiality of patient information in compliance with regulations.
- Monitored vital signs including temperature, pulse, respiration rate and blood pressure.
- Assisted in feeding patients who were unable to feed themselves.
- Cleaned patient rooms, bathrooms and common areas on assigned units according to established procedures.
- Answered call bells promptly while providing assistance as needed by the resident.
Front Office Secretary/Central Scheduler
Mississippi Home Care
Hattiesburg
04.2015 - 12.2020
- Managed front desk operations and greeted visitors warmly.
- Scheduled appointments and maintained organized calendar for executives.
- Coordinated communication between departments and external partners effectively.
- Handled incoming calls and directed inquiries to appropriate personnel.
- Maintained accurate filing system for documents and records management.
- Assisted in preparing meeting materials and presentations for staff meetings.
- Processed incoming mail and packages, ensuring timely distribution to relevant staff.
- Maintained confidentiality of sensitive information obtained during interactions with customers.
- Organized travel arrangements for employees in accordance with company policies.
- Developed positive relationships with customers through prompt response times and courteous customer service skills.
- Updated contact lists regularly to ensure accuracy of information available at the front desk.
- Provided assistance to colleagues in completing tasks when needed.
- Provided administrative support such as typing letters, faxing documents, photocopying materials.
- Maintained front desk to provide positive first impression.
- Offered reception coverage to relieve staff during absences or breaks.
- Managed patient inquiries and provided timely responses to scheduling requests.
- Utilized electronic health record systems to ensure accurate appointment management.
- Communicated with patients to resolve inquiries, schedule appointments and address billing questions.
- Coordinated communication between physicians, hospitals, labs, pharmacies. to ensure efficient flow of information throughout the facility.
Education
Certified Nursing Assistant - Certified Nursing Assistant
Agape Medical Solutions
Hattiesburg, MS07-2024
Master of Arts - Organizational Leadership
University of Phoenix
Tempe, AZ05-2022
Bachelor of Science - Chemistry/Biology
Lane College
Jackson, TN 05-1988
High School Diploma -
Columbia High School
Columbia, MS05-1984
Skills
- Front desk management
- Interdepartmental communication
- Records management
- Emotional support provision
- Customer service excellence
- Implementation of care plan
- Infection control
- Therapeutic communication
- Meal preparation
Affiliations
- Chef
- Singer
Certification
- MS State Certified Nursing Assistant
- Red Cross Certified CPR
Languages
English
Professional
References
- Mr. Sid Smith - Smith Estate - 601-408-2740
- RN Sky Johnson - Forrest General Hospital - 601-329-1044
- RN Amy Smith - Mississippi Homecare/LHC Group -662-897-1238
Timeline
CNA
Bedford Care Nursing Home
08.2024 - 05.2025
CNA
Smith Family Estate (Hospice) (Dementia)
01.2024 - 06.2025
CNA
Flathaus Estate (Hospice) -Dementia
01.2024 - 06.2025
CNA
Forrest General
01.2018 - 01.2021
Front Office Secretary/Central Scheduler
Mississippi Home Care
04.2015 - 12.2020
Certified Nursing Assistant - Certified Nursing Assistant
Agape Medical Solutions
Master of Arts - Organizational Leadership
University of Phoenix
Bachelor of Science - Chemistry/Biology
Lane College
High School Diploma -
Columbia High School
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