Cynthia A Walker
Olive Branch
Summary
Well-qualified Human Resource Leader with proven success in improving operations. Forward-thinking, with superior problem-solving, conflict management, and organizational skills. Recognized for successfully launching an innovative incentive program, significantly reducing turnover in a competitive market. Committed to fostering a positive workplace culture and enhancing employee engagement.
Overview
10
10
years of professional experience
Work History
Human Resources Manager
Internal Revenue Service, IRS
09.2022 - Current
- Created staff teams based on employee strengths and made adjustments to promote overall productivity.
- Advised executives on best practices related to recruiting, retention, performance management, diversity and inclusion efforts.
- Liaised between management and employees by relaying work information, adjustments and grievances.
- Conducted employee performance reviews and implemented corrective actions to increase productivity.
Human Resources Manager
Conduent Business Services
11.2017 - 12.2022
- Supported diversity and inclusion initiatives, promoting a respectful workplace culture.
- Managed communication regarding employee orientation and open enrollment for benefits.
- Advised managers on disciplinary actions when needed.
- Collaborated with department managers to develop comprehensive training programs that meet the needs of each individual team member.
- Launched innovative incentive program to achieve low turnover rate in highly competitive market.
Enrollment Coordinator
Delta Dental of Illinois
05.2015 - 04.2016
- Supported benefits administration, including health insurance and retirement plans.
- Coordinated employee onboarding, including orientation sessions and documentation management.
- Facilitated internal communication regarding HR policies and updates.
Education
Associate - Management
Waubonsee College
Sugar Grove, IL07.2018
Skills
- Employee relations
- Recruiting strategies
- Performance management
- Diversity initiatives
- Conflict resolution
- HR policy development
- Staff management
- Organizational development
- HR leadership
- Training development
Timeline
Human Resources Manager
Internal Revenue Service, IRS
09.2022 - Current
Human Resources Manager
Conduent Business Services
11.2017 - 12.2022
Enrollment Coordinator
Delta Dental of Illinois
05.2015 - 04.2016
Associate - Management
Waubonsee College
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