Dain Chastain
Southaven
Summary
Accomplished Branch Manager with a track record of fostering strong client relationships and driving team collaboration. Skilled in operational oversight and employee development, contributing to increased retention and sales growth within the branch.
Overview
11
11
years of professional experience
Work History
Branch Manager
Huntington National Bank
Horn Lake, MS
08.2015 - Current
- Led branch operations, ensuring compliance with banking regulations and policies.
- Mentored staff in service excellence, fostering a high-performing team culture.
- Oversaw daily branch activities, ensuring optimal performance across departments.
- Cultivated relationships with key clients, enhancing loyalty and retention rates.
- Spearheaded community outreach programs, strengthening brand presence within local market.
- Maintained friendly and professional customer interactions.
- Evaluated employee performance regularly through appraisals and feedback sessions to facilitate continuous development of skills and knowledge base within the team.
- Interviewed and hired talented individuals with top-level strengths, improving organizational talent, and skill set.
- Reduced employee turnover by fostering a positive work environment and offering competitive compensation packages.
- Submitted loan applications to underwriter for verification and recommendation.
Education
Associate of Applied Science - Paralegal Studies
Northwest Mississippi Community College
Senatobia, MS05.2014
Skills
- Branch operations management
- Customer service
- Customer relationships
- Excellent time management skills
- Relationship building and management
- Client relationship management
- Team player
- Sales professional
- Loan documentation
- Loans
Accomplishments
- Improved loan production by 37% in the year of 2025.
- Received the “President Club Award” for exemplary performance and recognition for being in the top 10% of branches in Q4 Customer Connections.
- Supervised team of 5 staff members.
Timeline
Branch Manager
Huntington National Bank
08.2015 - Current
Associate of Applied Science - Paralegal Studies
Northwest Mississippi Community College