Dakota Perkey
Olive Branch
Summary
Operations management professional with expertise in team leadership and problem-solving, skilled in implementing policies and procedures to drive efficiency. Proven track record in managing daily operations and enhancing productivity through strategic planning. Seeking a new role as a Manager to leverage skills and experience for organizational growth.
Overview
8
8
years of professional experience
Work History
Operations Manager
FedEx Ground
Olive Branch
04.2022 - Current
- Resolved customer issues quickly and professionally while maintaining high customer satisfaction ratings.
- Managed the daily operations of multiple departments to maximize efficiency.
- Developed talented team, participating in hiring, coaching, and performance management processes.
- Maintained professional working relationships and promoted open lines of communication with staff.
- Managed the operations of a large team, overseeing daily activities and long-term projects.
- Provided employees with guidance in handling difficult problems or in resolving escalated complaints or disputes.
- Utilized problem solving skills to anticipate potential risks or obstacles within the organization.
- Ensured effective communication among staff members by providing training when necessary.
- Created and enforced policies and procedures to support compliance.
- Adhered to corporate standards and regulations, encouraging safe and efficient operations.
- Measured staff and process productivity and utilized results to make helpful equipment and staffing adjustments.
- Identified opportunities for increasing productivity through increased automation or other strategies.
Operations Supervisor
McKesson
Olive Branch
01.2017 - 04.2022
- Successfully managed day-to-day operations of a large team, providing guidance and leadership to ensure efficient workflow.
- Oversaw staff development, training and performance management.
- Trained, coached and mentored team members to foster a highly productive work environment.
- Assigned tasks according to individual abilities while motivating staff to reach goals within deadlines.
- Utilized problem-solving skills to resolve customer service issues quickly and efficiently.
- Conducted regular performance reviews and provided feedback to team members.
- Evaluated employee performance against set objectives on an ongoing basis.
- Met with staff to discuss procedure adherence, proper job-specific techniques, and performance.
- Ensured compliance with all safety regulations in the workplace to protect personnel and assets.
- Provided feedback on employee performance in order to promote professional development.
- Trained employees in job-specific tasks and evaluated continuing education needs to improve team performance.
- Provided guidance and mentorship to junior staff members when needed.
Education
HIGH SCHOOL DIPLOMA -
Lake Cormorant
Walls, MS05.2015
Skills
- Team leadership
- Problem-solving
- Operations management
- Policies and procedures implementation
References
References available upon request
Timeline
Operations Manager
FedEx Ground
04.2022 - Current
Operations Supervisor
McKesson
01.2017 - 04.2022
HIGH SCHOOL DIPLOMA -
Lake Cormorant