Dalesha Mullin
Columbus
Summary
Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions.
Possesses versatile skills in project management, problem-solving, and collaboration. Brings fresh perspective and strong commitment to quality and success.
Overview
8
8
years of professional experience
Work History
Digital Shopper Team Lead
Walmart
03.2024 - Current
- Enhanced customer satisfaction by efficiently addressing and resolving digital shopping inquiries.
- Managed inventory and order fulfillment, ensuring accurate shipment of products in a timely manner.
- Tracked substitutions and informed customers of changes.
- Analyzed customer behavior data to create personalized recommendations, leading to more effective upselling and cross-selling opportunities.
- Coached and mentored junior team members in best practices for e-commerce operations, fostering a collaborative work environment conducive to growth and development.
- Created an efficiently steady flow work environment for the best outcome of customer service provided
Auto Care Center Associate
Walmart
06.2023 - 03.2024
- Maintained high levels of confidentiality when handling sensitive client information or financial transactions data.
- Proactively identified potential issues or bottlenecks in the workflow process; suggested solutions which were successfully implemented.
- Collaborated with team members to develop and implement strategies for improving overall center performance.
- Supported marketing efforts by creating promotional materials and assisting in organizing events to attract new business.
- Maintained a clean and organized workspace, contributing to a positive work environment.
- Provided exceptional customer service, addressing concerns promptly and professionally.
- Resolved conflicts between customers or staff members
- Volunteered to help with special projects to help complete tasks at a timely manner.
Hardlines Team Lead
Walmart
08.2022 - 06.2023
- Built strong relationships with customers through positive attitude and attentive response.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
- Assisted customers with locating merchandise and providing product information.
- Maintained team flexibility and embraced change to adapt within dynamic markets.
- Established clear performance expectations for team members, conducting regular evaluations and providing constructive feedback to foster continuous improvement.
- Worked freight promptly to its designated locations as well as made sure merchandised layout was suitable.
Digital Personal Shopper
Walmart
10.2020 - 08.2022
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Consistently met deadlines and quality goals for accuracy and timeliness.
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Mentored new Personal Shoppers by sharing knowledge and best practices, creating a supportive team atmosphere.
- Balanced multiple tasks simultaneously, prioritizing urgent requests without compromising attention to detail or overall service quality.
Wireless Specialist
T-ROC
08.2019 - 10.2020
- Researched iterative improvements to local wireless and telecom infrastructure, prioritizing clients' business goals.
- Reduced equipment downtime through diligent monitoring of network health indicators, proactive maintenance activities, and swift resolution of identified issues.
- Conducted in-depth analysis of wireless network performance metrics, identifying areas of improvement and implementing targeted strategies.
- Provided expert advice on wireless products and services
- Maintained up-to-date knowledge of industry trends, incorporating emerging technologies into company offerings where applicable.
- Performed cash, card, and check transactions to complete customer purchases.
- Engaged in friendly conversation with customer to better uncover individual needs followed by recommended wireless plans and company provider needed
Customer Service Representative
Covergys
11.2017 - 05.2018
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Collaborated with team members to develop best practices for consistent customer service delivery.
Cargo Specialist
US Army
04.2017 - 10.2017
- Improved communication between fellow members by developing efficient information-sharing platforms for better collaboration.
- Maintained strong relationships with clients by providing exceptional customer service and addressing any concerns promptly.
- Managed complex logistics operations to ensure smooth flow of goods from suppliers to end customers.
- Developed contingency plans to address potential disruptions in the supply chain, minimizing impact on business operations.
- Implemented safety measures that reduced workplace accidents while maintaining a high level of productivity among staff members.
- Oversaw the implementation of effective security measures to safeguard cargo from theft, loss, or damage during transportation and storage.
Education
Bachelor of Arts - Fashion Design
Mississippi State University
Starkville, MS05-2017
High School Diploma -
Louisville High School
Louisville05-2013
Skills
- Order fulfillment
- Shipping logistics
- Attention to detail
- Heavy lifting
- Decision-making
- Relationship building
- Documentation and reporting
- Accurate money handling
- Problem-solving
- Excellent communication
- Teamwork and collaboration
- Strong work ethic
Languages
Spanish
Limited Working
Timeline
Digital Shopper Team Lead
Walmart
03.2024 - Current
Auto Care Center Associate
Walmart
06.2023 - 03.2024
Hardlines Team Lead
Walmart
08.2022 - 06.2023
Digital Personal Shopper
Walmart
10.2020 - 08.2022
Wireless Specialist
T-ROC
08.2019 - 10.2020
Customer Service Representative
Covergys
11.2017 - 05.2018
Cargo Specialist
US Army
04.2017 - 10.2017
Bachelor of Arts - Fashion Design
Mississippi State University
High School Diploma -
Louisville High School
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