Dallas Jakenzi Jones
Magee
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
Fanueil
05.2023 - 02.2025
- Exceeded quantitative metrics on customer satisfaction, customer retention, and inquiry volume
- Grew existing customer accounts by 29% through exceptional customer service and effective sales techniques
- Actively maintained and updated customer accounts in HubSpot
- Quickly triaged incoming calls, and escalated calls when necessary, reducing the average time to resolution by 19%
- Actively worked to display a courteous and empathetic attitude to customers, resulting in a net promoter score over 40
Customer Service Representative
Premiere Response
07.2021 - 04.2023
- Promptly handled an average of 80 customer inquiries and complaints per day with a 96% customer satisfaction rate
- Maintained a knowledge base of the evolving product offerings, and improved customer retention by 9% by proactively recommending new products to existing customers
- Documented customer interactions to reduce on-boarding time by 15% when new customer service representatives interact with customers
- Maintained up-to-date customer records in HubSpot CRM while interacting with customers across email, phone, and social media
Customer Service Representative
Teleperformance
06.2020 - 07.2021
- Increased average customer order size for new customers by 14% by understanding needs and recommending the right products
- Used Microsoft Office tools to track customer experiences, communication, and marketing efforts
- Responded to customer requests for products, services, and company information.
- Cross-trained and provided backup support for organizational leadership.
Education
High School Diploma -
Seminary High School
Seminary, MS05-2021
Skills
- Excellent Customer Service Skills
- Problem-Solving Skills
- Interpersonal Skills
- Empathetic & Courteous
- Great Organizational Skills
- Proficiency in Microsoft Programs
- Computer Navigational Skills
- Data Entry Skills
- Call Flow Maximization
Timeline
Customer Service Representative
Fanueil
05.2023 - 02.2025
Customer Service Representative
Premiere Response
07.2021 - 04.2023
Customer Service Representative
Teleperformance
06.2020 - 07.2021
High School Diploma -
Seminary High School
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