Dalton Bryant
Baldwyn
Summary
Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.
Overview
13
13
years of professional experience
Work History
Sales Representative
AT&T
01.2025 - Current
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Expanded customer base through cold calling, networking, and relationship building.
- Increased sales revenue by identifying and targeting high-potential accounts.
Team Leader, Sales Operations
Rainbow DBA Edwards Enterprises LLC
01.2023 - 01.2025
- Streamlined sales processes to improve efficiency and productivity within the team.
- Enhanced customer satisfaction through proactive problem-solving and consistent followup.
- Implemented data-driven forecasting methods, improving accuracy and informing strategic decisionmaking.
- Developed strong relationships with key clients, resulting in increased repeat business.
Office Administrator
Lawn and Pest Solutions
10.2019 - 01.2023
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained electronic and paper filing systems for easy retrieval of information.
- Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
- Tracked office supplies and restocked low items to keep team members on-task and productive.
Customer Support Specialist
First Security Bank
02.2012 - 08.2019
- Developed strong relationships with clients, resulting in repeat business and positive feedback.
- Delivered exceptional customer service experiences by maintaining a positive attitude, active listening skills, and empathetic responses to customer concerns.
- Managed a high volume of inbound calls while maintaining excellent call quality standards and adhering to established procedures.
- Enhanced customer satisfaction by addressing and resolving complex issues promptly and professionally.
Education
Bachelor of Arts - Elementary Education
Mississippi State University
Starkville, MS05-2018
Bachelor of Arts - Elementary Education
Northeast Mississippi Community College
Booneville, MS05-2016
High School Diploma -
South Panola High School
Batesville, MS05-2014
Skills
- Customer service
- Customer relations
- Customer relationship building
- Interpersonal communication skills
- Sales expertise
- Relationship building
- Product and service knowledge
- Client service
- Account management
- Client account management
- Systems and software expertise
Timeline
Sales Representative
AT&T
01.2025 - Current
Team Leader, Sales Operations
Rainbow DBA Edwards Enterprises LLC
01.2023 - 01.2025
Office Administrator
Lawn and Pest Solutions
10.2019 - 01.2023
Customer Support Specialist
First Security Bank
02.2012 - 08.2019
Bachelor of Arts - Elementary Education
Mississippi State University
Bachelor of Arts - Elementary Education
Northeast Mississippi Community College
High School Diploma -
South Panola High School
Similar Profiles
Michael ScholzMichael Scholz
ASM at AT&TASM at AT&T
Jeremy BoughtonJeremy Boughton
Sales/Billing & Help Desk Support Specialist at AT&TSales/Billing & Help Desk Support Specialist at AT&T
Aaron ThamesAaron Thames
Wire Technician at AT&TWire Technician at AT&T
Amanda RobinsonAmanda Robinson
CFNP at Endocrinology Consultants, PLLCCFNP at Endocrinology Consultants, PLLC
Kathryn SmithKathryn Smith
Electrician at Ace Electric incElectrician at Ace Electric inc