Damaria Finkley
Pearl
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Data Promotion Specialist
Eclincher
02.2025 - Current
- Forged strategic partnerships with key influencers and media outlets to amplify promotion efforts.
- Conducted post-promotion evaluations by examining metrics such as conversion rates and ROI to provide actionable recommendations for future campaigns.
- Streamlined internal communication processes between departments involved in promotions planning through regular meetings and updates.
- Oversaw social media accounts to maintain a consistent brand voice across platforms, expanding audience reach.
Customer Service Representative
EngageCX
12.2024 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Sales Assistant
Instacart
10.2019 - Current
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
- Processed transactions accurately while maintaining a high level of customer service.
- Increased sales by building strong customer relationships and providing excellent service.
- Helped customers locate products and checked store system for merchandise at other sites.
Mortgage Field Inspector
Mortgage Field Services
07.2024 - 01.2025
- Demonstrated adaptability when faced with changing priorities or tight deadlines, adjusting workloads accordingly without compromising quality or timeliness of deliverables.
- Strengthened client relationships through consistent follow-up on outstanding items or requests related to completed field inspections.
- Supported company goals by maintaining up-to-date knowledge of regulatory requirements pertaining to mortgage field inspections.
- Streamlined the inspection process for increased efficiency, conducting thorough assessments of properties and documenting findings.
Education
Bachelor of Science - Business Administration And Management
Colorado Technical University
Colorado Springs, CO12-2024
Associate of Science - Business Administration And Management
Colorado Technical University
Colorado Springs, CO06-2023
Skills
- CRM management
- Sales promotion
- Customer segmentation
- Advertising campaigns
- Exceptional communication
- Effective communication
- Customer engagement
- Customer service
- Active listening
- Critical thinking
- Data entry
- Cash handling
- Goal oriented
- Relationship building
- Stock management
- Strong attention to detail
Affiliations
- The National Society Of Leadership and Success
Certification
Certified Mortgage Field Inspector
Timeline
Data Promotion Specialist
Eclincher
02.2025 - Current
Customer Service Representative
EngageCX
12.2024 - Current
Mortgage Field Inspector
Mortgage Field Services
07.2024 - 01.2025
Sales Assistant
Instacart
10.2019 - Current
Bachelor of Science - Business Administration And Management
Colorado Technical University
Associate of Science - Business Administration And Management
Colorado Technical University
Similar Profiles
Essence HarveyEssence Harvey
Relationship Banker II at Trustmark National BankRelationship Banker II at Trustmark National Bank
Jamari SmithJamari Smith
Courtesy Clerk at KrogerCourtesy Clerk at Kroger
Eric Dixson IIEric Dixson II
Truck Driver at State ExpressTruck Driver at State Express