Damelia Carter
Jackson
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Customer service experience includes resolving inquiries and concerns through effective communication, which enhanced customer satisfaction and loyalty. Managed escalated issues with professionalism, ensuring timely resolutions while adhering to company standards. Collaborated with cross-functional teams to improve service efficiency and minimize response times, while maintaining accurate documentation of customer interactions in the CRM system. Demonstrated ability to handle high-stress situations effectively, promoting a positive customer experience through knowledgeable service.
Overview
14
14
years of professional experience
Work History
Member Resolution Agent
American Home Shield
Memphis
06.2024 - 01.2026
- Resolved customer inquiries and concerns by effectively communicating solutions, enhancing overall customer satisfaction and loyalty.
- Managed escalated issues with professionalism, ensuring timely and satisfactory resolutions while maintaining company standards.
- Collaborated with cross-functional teams to streamline processes, improving service efficiency and minimizing response times.
- Documented customer interactions in the CRM system, ensuring accuracy and compliance with company protocols.
- Provided customer service to clients through phone and email communication.
Customer Service Representative
Young Williams
08.2023 - 03.2024
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Server
Chilis's Bar And Grill
02.2023 - 07.2023
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maximized table turnover rate by efficiently managing reservations and seating arrangements.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
Deli Associate
Walmart
11.2022 - 02.2023
- Enhanced customer satisfaction by providing exceptional service and accurately fulfilling deli orders.
- Increased deli sales through the effective promotion of featured items and specials.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Collaborated with team members to efficiently complete daily tasks and consistently meet customer needs.
Retention Specialist
Comcast
09.2019 - 01.2020
- Increased customer retention rates by developing and implementing effective loyalty strategies.
- Enhanced customer satisfaction levels with proactive communication and timely resolution of issues.
- Reduced churn rates by identifying at-risk customers and crafting personalized retention plans.
- Boosted revenue through upselling and cross-selling opportunities during customer interactions.
Fresh Food Associate
Walmart
10.2018 - 09.2019
- Enhanced customer satisfaction by providing fresh and high-quality products daily.
- Maintained proper food safety standards to minimize risk of contamination and ensure consumer safety.
- Rotated perishable foods effectively, reducing waste and ensuring product freshness.
- Assisted customers with their inquiries, offering personalized recommendations for optimal service experience.
Customer Service Representative
Domino's Pizza
02.2018 - 07.2018
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Handled customer inquiries and suggestions courteously and professionally.
- Worked effectively in fast-paced environments.
- Managed time efficiently in order to complete all tasks within deadlines.
- Skilled at working independently and collaboratively in a team environment.
Customer Service Representative
Sitel
04.2017 - 12.2017
- Responded to customer requests for products, services, and company information.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Answered constant flow of customer calls with minimal wait times.
Customer Service Representative
Xerox
10.2015 - 06.2016
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Handled customer inquiries and suggestions courteously and professionally.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Fresh Food Associate
Walmart
05.2014 - 01.2015
- Conducted regular inventory checks, identifying discrepancies and replenishing stock as needed.
- Collaborated with team members to maintain a clean and organized work environment, promoting efficiency and productivity.
- Demonstrated strong knowledge of produce varieties and preparation techniques, providing valuable information to customers seeking assistance.
- Categorized items properly on shelves to facilitate easy navigation for customers while shopping.
Team Member
Target
05.2012 - 12.2013
- Enhanced team efficiency by streamlining communication and implementing effective collaboration tools.
- Boosted overall productivity by identifying areas for improvement and developing targeted strategies.
- Increased customer satisfaction with prompt and accurate responses to inquiries, addressing concerns, and resolving issues.
- Contributed to a positive work environment by consistently demonstrating professionalism, adaptability, and strong interpersonal skills.
Education
Bachelor of Arts - Criminology
Mississippi State University
Starkville, MSAssociate of Arts - Criminal Justice
Hinds Community College
Raymond, MSSkills
- Complaint Resolution
- Appointment Scheduling
- Call Management
- Information Security
- Customer resolution
- Escalation management
- Cross-functional collaboration
- CRM documentation
Timeline
Member Resolution Agent
American Home Shield
06.2024 - 01.2026
Customer Service Representative
Young Williams
08.2023 - 03.2024
Server
Chilis's Bar And Grill
02.2023 - 07.2023
Deli Associate
Walmart
11.2022 - 02.2023
Retention Specialist
Comcast
09.2019 - 01.2020
Fresh Food Associate
Walmart
10.2018 - 09.2019
Customer Service Representative
Domino's Pizza
02.2018 - 07.2018
Customer Service Representative
Sitel
04.2017 - 12.2017
Customer Service Representative
Xerox
10.2015 - 06.2016
Fresh Food Associate
Walmart
05.2014 - 01.2015
Team Member
Target
05.2012 - 12.2013
Bachelor of Arts - Criminology
Mississippi State University
Associate of Arts - Criminal Justice
Hinds Community College