Dana Carpenter
Olive Branch
Summary
Detail-oriented Cycle Count Analyst with extensive experience in inventory management, customer service, and warehouse operations. Skilled in SAP software, order fulfillment, and process optimization. Proven ability to maintain accurate inventory records, resolve discrepancies, and enhance operational efficiency.
Overview
10
10
years of professional experience
Work History
Cycle Count Analyst
01.2024 - Current
- Conduct accurate inventory counts of medical products, ensuring correct item numbers and lot tracking
- Manage inventory for five major customers, counting thousands of products quarterly
- Utilize SAP software for inventory tracking, analysis, and discrepancy resolution.
Customer Service Representative
Internal Revenue Service
01.2022 - 12.2023
- Provided taxpayers with clear guidance on tax filings, payment options, and audit procedures
- Analyzed and researched taxpayer returns to resolve inquiries efficiently
- Delivered excellent customer service, ensuring taxpayer satisfaction and compliance.
Inventory Clerk
FedEx Supply Chain
01.2019 - 12.2022
- Maintained accurate inventory records and ensured compliance with demand forecasts
- Performed cycle counts and coordinated inventory movement for optimal stock management
- Streamlined shipping processes through documentation accuracy and communication with teams.
Forklift Operator
Helen of Troy
01.2018 - 12.2019
- Operated forklifts and RF scanners to manage order picking, scanning, and storage
- Trained and mentored new forklift operators, ensuring adherence to company safety policies
- Investigated and resolved inventory discrepancies to maintain operational efficiency.
Warehouse Associate
PFSweb
01.2015 - 12.2018
- Oversaw stock inventory, labeling, and warehouse organization
- Inspected stock for quality assurance and coordinated returns as necessary
- Ensured accurate freight documentation and order processing.
Education
Associate Degree - Funeral Service Technology
Southwest Tennessee Community College
Memphis, TNBachelor of Science (B.S.) - Criminal Justice
Strayer University
Washington, DC02.2025
Skills
- Inventory Management
- Cycle Counting
- SAP
- Microsoft Office Suite
- Customer Service
- Support
- Quality Assurance
- Problem-Solving
- Order Fulfillment
- Logistics Coordination
- Forklift Operation
- Warehouse Safety
- Effective Communication
- Team Collaboration
Timeline
Cycle Count Analyst
01.2024 - Current
Customer Service Representative
Internal Revenue Service
01.2022 - 12.2023
Inventory Clerk
FedEx Supply Chain
01.2019 - 12.2022
Forklift Operator
Helen of Troy
01.2018 - 12.2019
Warehouse Associate
PFSweb
01.2015 - 12.2018
Associate Degree - Funeral Service Technology
Southwest Tennessee Community College
Bachelor of Science (B.S.) - Criminal Justice
Strayer University
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