Dana Holliday
Lake Cormorant
Summary
Certified Phlebotomy Technician with hands-on experience in patient intake, clinical support, sanitation, and documentation. Skilled in maintaining sterile environments, preparing patients for procedures, and building trust through compassionate communication. Brings a strong background in aesthetics and customer service, with exceptional attention to detail and the ability to remain calm, precise, and professional in fast-paced medical settings. Motivated to support a phlebotomy team with dependable work ethic, accuracy, and patient-centered care. Brings positive attitude and commitment to continuous learning and growth.
Overview
9
9
years of professional experience
Work History
Patient Intake Specialist
MidSouth Integrative Medical
01.2025 - 11.2025
- Streamlined appointment scheduling for improved patient experience and reduced wait times.
- Collected and documented patient information, medical history, and vital concerns with accuracy and confidentiality.
- Prevented potential conflicts or misunderstandings through effective communication with both patients and colleagues across departments.
- Prepared patients for procedures and ensured comfort through clear communication—skills directly supporting phlebotomy patient interaction.
- Maintained sterile rooms, disinfected equipment, and followed strict sanitation standards.
- Trained new staff members on patient intake procedures, contributing to a well-prepared and cohesive team.
Client Advisor
Homer Skelton Ford
11.2024 - 01.2025
- Established and devised strategy to meet personal goals consistent with dealership standards of productivity.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Listened to customer needs and desires to identify and recommend optimal products.
- Closed sales by overcoming objections, asking for sales, negotiating price, and completing purchase contracts,
Car Salesperson
Principle Toyota
04.2024 - 10.2024
- Established and devised strategy to meet personal goals consistent with dealership standards of productivity.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Developed strong rapport with customers and created positive impression of business.
Freelance Makeup Artist
Lancome
10.2016 - 03.2020
- Scheduled onsite and offsite makeup appointments for clientele.
- Sanitized makeup tools to avoid spread of infection.
- Kept up-to-date with style industry standards, trends, and techniques to provide optimal aesthetics services to every client.
- Demonstrated and explained use of different beauty products to educate customers.
- Evaluated client needs and recommended treatments and strategy to achieve desired results.
Education
Certificate of Training - Phlebotomy
Phlebotomy Training Specialist
Memphis, TN11-2025
Licensed - Aesthetics Skin Care Specialist
Gould's Academy
Bartlett, TN09-2019
Skills
- Sanitation, Sterilization & Infection Control
- Venipuncture & Capillary Collection
- Patient Care & Comfort Techniques
- Relationship Building & Patient Rapport
- Time Management & Adaptability
- Skincare treatments
- Skin rejuvenation
- Team Collaboration
- Strong Verbal and written communication
- High Attention to Detail
- Patient Intake & Medical Documentation
Timeline
Patient Intake Specialist
MidSouth Integrative Medical
01.2025 - 11.2025
Client Advisor
Homer Skelton Ford
11.2024 - 01.2025
Car Salesperson
Principle Toyota
04.2024 - 10.2024
Freelance Makeup Artist
Lancome
10.2016 - 03.2020
Certificate of Training - Phlebotomy
Phlebotomy Training Specialist
Licensed - Aesthetics Skin Care Specialist
Gould's Academy