Dana Waltman
Ocean Springs
Summary
Focused on creating positive customer experiences. Very Dependable with cashiering and customer service background.
Overview
31
31
years of professional experience
Work History
Store manager
Family Dollar
08.2013 - 05.2023
- Handling of money, doing deposits running cash register, opening and closing of store, unloading freight, stocking shelves and greeting customers and helping them find things they need.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed inventory control, cash control, and store opening and closing procedures.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Completed point of sale opening and closing procedures.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Rotated merchandise and displays to feature new products and promotions.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
Asst. Manager
Family Dollar
08.2013 - 05.2023
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Mainbanker/Cashier
Palace Casino
03.2005 - 09.2011
- Streamlined the process for handling credit applications, resulting in quicker turnaround times for customers seeking credit extensions.
- Enhanced customer satisfaction through timely resolution of issues and effective communication with team members.
Cashier
New Palace Casino
01.1997 - 11.1997
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
Store Manager
St. Andrews Shell
08.1995 - 01.1996
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
Cocktail Waitress
Grand Casino
05.1995 - 07.1995
- Built lasting relationships with patrons to create a loyal customer base, resulting in increased repeat business and positive word-of-mouth referrals.
- Managed multiple orders simultaneously, ensuring accurate and prompt delivery of beverages to guests.
Cage Cashier
Lady Luck Casino
11.1992 - 01.1994
- Verified large amounts of cash quickly, ensuring accuracy and reducing wait times for customers.
- Provided exceptional customer service, addressing concerns promptly and professionally.
Education
High School Diploma -
Diberville High School
01.1982
Skills
- Freight Experience
- Store Management Experience
- POS
- Assistant Manager Experience
- Retail Management
- Team leadership
- Exemplary customer service
- Effective multi-tasker
- Customer-focused
- Thrives under pressure
- Exceptional customer service
- Cash handling
Timeline
Store manager
Family Dollar
08.2013 - 05.2023
Asst. Manager
Family Dollar
08.2013 - 05.2023
Mainbanker/Cashier
Palace Casino
03.2005 - 09.2011
Cashier
New Palace Casino
01.1997 - 11.1997
Store Manager
St. Andrews Shell
08.1995 - 01.1996
Cocktail Waitress
Grand Casino
05.1995 - 07.1995
Cage Cashier
Lady Luck Casino
11.1992 - 01.1994
High School Diploma -
Diberville High School
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