Danai Spencer
Tupelo
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
3
3
years of professional experience
Work History
Fraud Analyst
Apt Companies LLC
11.2024 - Current
- Evaluated customer data to identify and prevent fraudulent activities.
- Performed risk assessments to determine level of fraud risk and prioritize investigations.
- Enhanced detection capabilities for potential fraudulent activities through regular review of account transactions and patterns.
Broker Assistant
Jackson Insurance Group
03.2024 - 11.2024
- Maintained comprehensive records of broker-client correspondence for quick access.
- Directed incoming calls and conveyed messages efficiently to staff.
- Contributed to increased client retention by consistently providing exceptional customer service and support.
Tier 1 Technical Support / Billing Advisor
Kelly Connect
06.2023 - 03.2024
- Increased customer satisfaction by efficiently processing refund requests and resolving disputes
- Provided excellent customer service, addressing concerns promptly and professionally to maintain high levels of satisfaction
- Participated in regular meetings with management to discuss progress toward department targets, suggesting improvements where necessary
- Enhanced software functionality by troubleshooting and resolving complex technical issues
- Enhanced dependability of applications through effective identification of software issues.
Personal Banker
MCI Careers
02.2022 - 03.2023
- Processed customer requests for statements, ordering additional checks, and updating customer personal information in database
- Ensured compliance by cross-checking customer documentation for accuracy.
- Ensured precision in handling ACH transactions.
- Processed and finalized loan documentation.
- Facilitated reissuance of debit cards after cancellations.
Education
High School -
Tupelo High School
Tupelo, Ms12.2017
Skills
- Customer Satisfaction
- Banking Operations Knowledge
- Call Center Experience
- Technical Support
- Computer Proficiency
- Telephone Etiquette
- Fraud prevention
- Dispute resolution
Timeline
Fraud Analyst
Apt Companies LLC
11.2024 - Current
Broker Assistant
Jackson Insurance Group
03.2024 - 11.2024
Tier 1 Technical Support / Billing Advisor
Kelly Connect
06.2023 - 03.2024
Personal Banker
MCI Careers
02.2022 - 03.2023
High School -
Tupelo High School
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