Daniel Forman
Brookhaven
Summary
Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Truck Sales Specialist
Natchez Ford
Natchez, MS
12.2025 - 03.2026
- Developed and maintained strong client relationships to drive sales growth.
- Analyzed market trends to identify new business opportunities and optimize product offerings.
- Developed strong relationships with customers to enhance satisfaction and loyalty.
- Conducted product demonstrations to educate clients on vehicle features and benefits.
- Collaborated with finance team to streamline loan processing for customer purchases.
- Mentored junior representatives, improving team performance and knowledge retention.
- Analyzed market trends to optimize sales strategies and inventory management.
- Negotiated sales contracts, ensuring favorable terms for both customers and company.
- Exceeded monthly sales quotas consistently through effective prospecting and lead follow-up strategies.
- Streamlined the sales process for increased efficiency and better time management.
- Collaborated with finance team to ensure smooth transactions for all parties involved.
- Stayed up-to-date on industry trends and product knowledge, becoming a trusted resource for customers.
- Generated leads by leveraging social media platforms, expanding potential customer reach.
- Utilized CRM software effectively for tracking leads, managing contacts, and scheduling appointments.
- Conducted thorough vehicle walk-arounds to showcase features and benefits, leading to informed purchasing decisions.
- Coordinated test drives efficiently while adhering to safety protocols for optimal customer experiences.
- Assisted clients in understanding warranty services, ensuring their peace of mind after purchase completion.
- Resolved customer complaints professionally, maintaining a positive reputation within the community.
- Developed strong rapport with customers, resulting in repeat business and referrals.
- Maintained detailed records of customer interactions and transactions for accurate reporting purposes.
- Increased customer satisfaction by providing personalized and attentive service to each client.
- Established long-term relationships with clients through excellent communication skills, fostering loyalty towards the dealership brand over time.
General Manager
Hilton Garden Inn Hotel
Hattiesburg, MS
03.2017 - 09.2024
- Implemented marketing strategies that increased occupancy rates and revenue growth.
- Cultivated relationships with local businesses to drive community engagement and partnerships.
- Analyzed guest feedback to identify areas of improvement and enhance overall experience.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Directed staffing efforts, optimizing workforce allocation based on demand and operational needs.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Formulated policies and procedures to streamline operations.
- Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
- Managed budget implementations, employee evaluations, and contract details.
- Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
- Established comprehensive employee training programs to develop skills, improve productivity, and maintain compliance with industry regulations.
- Directed comprehensive sales efforts to exceed revenue targets consistently while maintaining customer satisfaction levels.
- Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
- Developed and executed strategic plans for business growth and expansion, resulting in increased market share.
- Implemented robust inventory management systems to optimize stock levels and minimize waste/costs associated with excess product storage.
- Analyzed market trends/data to identify potential opportunities for business growth within existing or emerging markets successfully.
- Provided thoughtful guidance to personnel in navigating and resolving snags in productivity.
- Enhanced customer satisfaction with introduction of customer feedback system, leading to service improvements and repeat business.
- Improved operational efficiency by streamlining workflow processes and adopting cutting-edge technology.
Guest Services Supervisor
Embassy Suites
Baton Rouge, LA
11.2011 - 02.2016
- Supervised daily operations to enhance guest satisfaction and streamline service delivery.
- Trained and mentored staff on best practices for customer service excellence.
- Resolved guest complaints promptly, ensuring positive experiences and repeat visits.
- Coordinated with various departments to guarantee smooth event execution for guests.
- Monitored performance metrics to identify areas for improvement in service quality.
- Established strong relationships with guests, fostering loyalty and brand advocacy.
- Supported team members by offering constructive feedback and coaching as needed.
- Reviewed upcoming events and planned for expected challenges.
- Provided comprehensive training to new hires on company policies, procedures, and customer service expectations.
- Enhanced guest satisfaction by promptly addressing concerns and providing personalized solutions.
- Collaborated with housekeeping staff to ensure timely room turnovers and high cleanliness standards.
- Managed front desk operations, ensuring smooth communication between departments and seamless guest experiences.
- Conducted regular team meetings to discuss guest feedback, identify areas for improvement, and implement corrective actions.
- Hired, trained and managed team of [Number] Guest Services Representatives successfully.
- Processed guest payments and provided accurate change.
- Ensured compliance with all safety regulations by conducting regular audits of emergency procedures and equipment maintenance schedules.
- Led weekly staff meetings to maintain continuity of service and quality standards.
- Trained new staff in customer service excellence, ensuring consistent guest experiences.
- Resolved complex customer complaints, leading to significant reduction in negative feedback.
- Oversaw inventory management for front desk supplies, preventing shortages.
- Coordinated with housekeeping and maintenance departments to ensure guest rooms met highest standards.
- Implemented guest satisfaction survey, utilizing results to identify areas for improvement.
- Managed day-to-day operations of lodging facility, scheduling staff and overseeing budgets.
- Booked large groups for weddings, seminars, conferences, and other events, providing best available room rates.
- Evaluated and promptly resolved lodging facility operational issues.
- Maintained well-regarded concierge services to provide guests with assistance and convenient information about local attractions.
- Hired and trained new employees, demonstrating best methods for serving clients and guests.
Assistant Community Manager
The Marc Apartments
01.2006 - 05.2010
- Coordinate schedules of five maintenance employees to respond promptly to residents' needs
- Handle deposits and complete paperwork to maintain orderly files
- Answer residents' questions and respond to issues within 24 hours
- Manage contract negotiations for an average of 3 to 5 new residents each month
- Send invoices electronically to 165 residents each month to ensure consistency.
- Processed tenant change requests and completed the required paperwork to meet deadlines.
- Collaborated with management on daily operations to implement policies.
- Provided excellent customer service, receiving many five-star reviews via the property website.
- Develop and implement resident engagement programs to foster a sense of community and increase resident retention at The Marc Apartments.
- Develop and implement community engagement initiatives to enhance resident satisfaction and promote a sense of community within The Marc Apartments, leading to increased resident retention and positive word-of-mouth referrals.
Education
Bachelor's degree - Business Administration
University of Southern Mississippi
Hattiesburg, MS08.2003
High School Diploma - undefined
Wilkinson County Christian Academy
Woodville, MS05.1998
Skills
- Budgeting
- Microsoft Power Point
- Property Management
- Ability to Work Under Pressure
- Google Analytics
- Effective in Time Management
- Customer Service
- Financial Report Writing
- Strong Organizational Skills
- Training & Development
- Profit & Loss
- Payroll
- Safety Procedures
- Marketing
- Creative Solutions
- Serve Safe Qualified
- Infant and Adult CPR Certified
- Restaurant experience
- Profit & loss
- Supervising experience
- Leadership
- Sales
- Training & development
- Branding
- Public relations
- Accounts receivable
- Quality assurance
- Negotiation
- Employee evaluation
- Guest Experience Programs
Affiliations
- International Association of Administrative Professionals
Certification
- CM - Certified Manager Certification
Timeline
Truck Sales Specialist
Natchez Ford
12.2025 - 03.2026
General Manager
Hilton Garden Inn Hotel
03.2017 - 09.2024
Guest Services Supervisor
Embassy Suites
11.2011 - 02.2016
Assistant Community Manager
The Marc Apartments
01.2006 - 05.2010
High School Diploma - undefined
Wilkinson County Christian Academy
Bachelor's degree - Business Administration
University of Southern Mississippi