Daniel Moudy
BRANDON
Summary
Accomplished Fixed Operations and Service Director with over 10 years of leadership in high-volume service and parts operations in automotive and RV sectors. Expertise in enhancing operational efficiency, driving profitability, and fostering customer satisfaction through effective team development and strategic management of KPIs and inventory. Committed to process improvement and achieving performance objectives.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Parts and Service Director
Volkwagen, Audi and Landrover
Jackson
12.2024 - Current
- Created service initiatives to boost customer satisfaction and retention.
- Improved customer satisfaction by streamlining parts and service department processes.
- Led cross-functional teams to streamline service operations, improving efficiency and workflow processes.
- Established performance metrics to monitor service department effectiveness and drive continuous improvement.
- Implemented training programs for staff to enhance technical skills and service delivery standards.
- Partnered with manufacturers to synchronize parts supply chain with service demand.
- Partnered with manufacturers to synchronize parts supply chain with service demand.
- Optimized service scheduling processes, resulting in reduced wait times for customers needing repairs or maintenance work.
- Reduced operating costs through strategic resource allocation and process improvements.
Fixed Operations Director
Camping World
04.2017 - 12.2024
- Oversaw daily operations, including scheduling, staff management, budgeting, and forecasting in the Fixed Operations Department.
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
- Reviewed daily financial reports for each department.
- Developed staff work schedules and assigned team members specific duties to optimize departmental efficiency.
- Delegated work to staff, setting priorities and goals.
- Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
- Conducted regular one-on-one meetings with employees to review performance, set priorities, and provide actionable feedback.
- Developed strategies for improving customer experience through enhanced product features or improved processes.
- Defined key performance indicators (KPIs) for service team to track success and enhance productivity.
Floorhand
Noble Drilling
06.2014 - 03.2017
- Coordinated movement of equipment and materials for drilling tool assembly, streamlining operations.
- Managed the handling, sorting, and stacking of drilling pipes and drill strings.
- Assisted with rigging up and down operations on the drill floor.
- Troubleshot and repaired minor mechanical problems on the rig, contributing to operational efficiency.
- Recorded drilling activity and equipment logs accurately and timely.
- Engaged in safety meetings and drills, complying with all safety policies and procedures.
- Attended training sessions on safety procedures and oilfield operations.
- Cleaned rig deck area regularly to maintain safety standards.
Locator
Sure Shot Directional Services
05.2013 - 12.2013
- Located underground utilities prior to work being completed.
- Identified and mapped underground utilities in diverse weather conditions, ensuring timely communication of field issues to supervisor.
- Assessed potential hazards associated with each site before conducting field work activities.
- Coordinated rig moves and drilling operations to align with project timelines and safety standards.
- Observed standard operating procedures when performing any maintenance task on directional drills or related equipment.
- Led a team in assembly, operation, maintenance, and repair of directional drilling rigs, enhancing crew efficiency and equipment reliability.
Parts Sales Associate
Southern States Utility
08.2009 - 03.2013
- Engaged with customers to promote and sell automotive parts.
- Developed and implemented sales initiatives to effectively promote products and services, driving customer engagement.
- Monitored inventory to maintain optimal stock levels.
- Organized shelves and displays for improved product accessibility, enhancing customer shopping experience.
- Provided assistance to customers with inquiries and concerns.
- Finalized sales receipts, contracts, logs and other documentation regarding parts sales and service appointments.
- Performed cashier duties such as receiving payments from customers and issuing receipts.
- Collaborated with sales team members to achieve sales targets, contributing to overall team success.
Technician
X-tel Communications
10.2007 - 07.2009
- Installed phone systems to enhance communication capabilities
- Ran voice and data cable for seamless connectivity
- Oversaw inventory processes to maintain accurate stock counts and support operations.
- Evaluated updated equipment to confirm conformance to specifications.
Education
High School Diploma -
Brandon High School
Brandon, MSSkills
- Fixed Operations Management
- Service & Parts Department Leadership
- Team Building & Employee Development
- Financial Oversight & Budget Management
- KPI Development & Performance Tracking
- Customer Retention & CSI Improvement
- Operational Efficiency & Process Improvement
- Inventory Control & Vendor Relations
- Warranty Administration & OEM Compliance
- Staff Training & Accountability
- Revenue Growth Strategies
- Conflict Resolution & Communication
- Multi-Department Leadership
- Strategic Planning & Goal Setting
Certification
- Class A CDL with Tanker’s endorsement
- NCM Service Management 1&2
Additional information
- Extensive experience leading fixed operations teams and improving departmental performance.
- Strong background in customer service, operational leadership, and employee accountability.
- Experienced working in high-volume service and parts environments.
- References available upon request.
Timeline
Parts and Service Director
Volkwagen, Audi and Landrover
12.2024 - Current
Fixed Operations Director
Camping World
04.2017 - 12.2024
Floorhand
Noble Drilling
06.2014 - 03.2017
Locator
Sure Shot Directional Services
05.2013 - 12.2013
Parts Sales Associate
Southern States Utility
08.2009 - 03.2013
Technician
X-tel Communications
10.2007 - 07.2009
High School Diploma -
Brandon High School