Summary
Overview
Work History
Education
Skills
Timeline
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Daniel Ornsbey

Long Beach,MS

Summary

Collision repair professional with extensive experience in damage assessment and repair coordination. Constantly striving to achieve high customer satisfaction through accurate estimates and efficient repair processes. Valued for strong collaboration with repair teams and adaptability to changing work conditions, utilizing negotiation and problem-solving skills.

Overview

14
14
years of professional experience

Work History

Collision Estimator

Caliber Collision
10.2022 - Current
  • Analyzed vehicle damage to create accurate repair estimates utilizing CCC.
  • Coordinated a team of technicians to ensure that all expectations are met with efficiency and accuracy.
  • Communicated effectively with customers regarding repair processes, timelines, and costs.
  • Managed a work load of approximately 15-20 vehicles per week.
  • Coordinated with adjusters and reviewers from four different insurance partners including: Geico, Safeco/Liberty Mutual, Nationwide, and USAA to ensure that agreed upon contracts and industry standard expectations are met.
  • Reviewed parts pricing and labor rates to optimize estimates for profitability and customer satisfaction.

Collision Estimator

Advanced Collision Services
02.2020 - 10.2022
  • Analyzed vehicle damage to create accurate repair estimates using CCC and Mitchell.
  • Supported customers throughout the repair process, providing updates on repair progress as needed.
  • Showcased customer service skills when interacting with clients, providing empathy and reassurance during difficult times.
  • Served as the primary "Face of the company", and handled all verbal, written, and in-person communications with the customer.

Auto Sales Representative

Turan-Foley Chevrolet Cadillac and Buick
09.2017 - 02.2020
  • Negotiated vehicle sales.
  • Conducted thorough product knowledge demonstrations for prospective customers and recent purchasers.
  • Coordinated Dealer-to-Dealer vehicle transfers by negotiating with other dealers and managing a team of contracted drivers to deliver and retrieve vehicles as needed.
  • Managed the dealers key inventory ensuring no keys were lost and all keys were properly inventoried and tracked to the team members who signed for them.

Volunteer Coordinator

Humane Society of South Mississippi
05.2011 - 09.2017
  • Coordinated volunteer recruitment efforts in order to help organization excellence and expense reduction.
  • Developed training programs for volunteers, improving skill sets and organizational knowledge.
  • Implemented scheduling systems to optimize volunteer assignments and maximize resource utilization.
  • Directed and hosted weekly training seminars and shelter tours for prospective donors and volunteers.
  • Maintained a database of over 150 recurring monthly volunteers and hundreds of annual one-time or short term volunteers.
  • Hosted military appreciation events at CBC Gulfport to provide enrichment to both shelter pets and sailors who were stationed away from their loved ones.

Education

Bachelor of Arts - History

University of Southern Mississippi
Hattiesburg, MS
05.2013

Skills

  • Damage assessment
  • Cost estimation
  • DRP guidelines
  • Photographic evidence
  • Repair planning
  • Parts ordering
  • Structural analysis
  • Customer relationship management
  • Problem-solving

Timeline

Collision Estimator

Caliber Collision
10.2022 - Current

Collision Estimator

Advanced Collision Services
02.2020 - 10.2022

Auto Sales Representative

Turan-Foley Chevrolet Cadillac and Buick
09.2017 - 02.2020

Volunteer Coordinator

Humane Society of South Mississippi
05.2011 - 09.2017

Bachelor of Arts - History

University of Southern Mississippi

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Daniel Ornsbey