Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Danielle Gore

Columbus

Summary

Dynamic Customer Service Advocate with Concentrix, skilled in complaint handling and data entry. Recognized for fostering strong customer relationships and enhancing satisfaction through empathy and adaptability. Proven ability to manage high call volumes while maintaining compliance with service guidelines, ensuring a positive experience for every customer.

Experienced with customer service operations, ensuring smooth and efficient interactions. Utilizes strong communication skills to resolve client concerns and build rapport. Track record of meeting customer needs through effective problem-solving and attention to detail.

Professional with strong background in customer service, adept at handling client inquiries and resolving issues efficiently. Skilled in communication, problem-solving, and conflict resolution, consistently ensuring customer satisfaction. Highly adaptable, team-oriented, and results-driven, excelling in fast-paced, dynamic environments. Passionate about fostering positive customer experiences and contributing to team success.

Customer service professional committed to delivering outstanding support. Skilled in resolving complex customer issues and fostering positive client relationships. Reliable team player with focus on collaboration and adaptability, ensuring consistent results and high satisfaction rates.

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Customer Service Advocate

Concentrix
02.2025 - Current
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
  • Managed high call volume during peak hours, prioritizing urgent cases while maintaining attention to detail.
  • Maintained a positive work environment, fostering team collaboration and continuous improvement.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Built long-term, loyal customer relations by providing top-notch service and detailed order, account, and service information.
  • Responded to customer requests for products, services, and company information.
  • Maintained up-to-date knowledge of product and service changes.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Met customer call guidelines for service levels, handle time and productivity.

Home Health Caregiver

Grace and Mercy Personal Care
09.2022 - 02.2025
  • Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
  • Assisted patients with daily living activities, improving their overall quality of life.
  • Performed light housekeeping duties to maintain a clean, safe, and organized living space for patients.
  • Ensured timely transportation of patients to appointments or social engagements, enhancing their ability to maintain an active lifestyle outside the home setting.
  • Developed strong relationships with patients and families through open communication channels and empathetic listening skills.
  • Supported emotional well-being through companionship services such as reading aloud or playing games together during downtime periods.
  • Enhanced patient comfort by providing compassionate and attentive care.
  • Advocated for patient needs within the healthcare system, ensuring they received appropriate services and resources.
  • Collaborated with healthcare teams to develop individualized care plans tailored to each patient''s needs.
  • Followed nutritional plans to prepare optimal meals.
  • Developed individual care plans for clients based on specific needs.

Retail Sales Associate

Micheals Craft Store
08.2022 - 02.2025
  • Greeted customers and helped with product questions, selections, and purchases.
  • Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
  • Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
  • Developed strong relationships with repeat clients, leading to increased loyalty and return visits.
  • Processed transactions efficiently using point-of-sale systems, minimizing wait times for customers at checkout.
  • Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
  • Collaborated with team members to meet and exceed monthly sales targets consistently.
  • Increased sales revenue through effective product recommendations tailored to individual customers.
  • Greeted customers and provided outstanding customer service.
  • Monitored sales trends to advise on restocking, ensuring popular items were always available.

Home Health Caregiver

ComForCare
01.2017 - 08.2022
  • Assisted patients with daily living activities, improving their overall quality of life.
  • Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
  • Supported emotional well-being through companionship services such as reading aloud or playing games together during downtime periods.
  • Coordinated meal planning based on dietary requirements and preferences, contributing to optimal nutritional intake for each patient.
  • Promoted a positive atmosphere within the home setting by engaging patients in meaningful conversation and activities.
  • Advocated for patient needs within the healthcare system, ensuring they received appropriate services and resources.
  • Collaborated with healthcare teams to develop individualized care plans tailored to each patient''s needs.
  • Developed strong relationships with patients and families through open communication channels and empathetic listening skills.

Lead Cashier/Customer Service Representative

Belk Department Store
03.2013 - 01.2017
  • Maintained balanced cash drawer through meticulous counting and attention to detail.
  • Trained and mentored new cashiers to enhance performance and team contributions.
  • Assisted customers by addressing inquiries and fulfilling requests efficiently.
  • Processed cash and card transactions accurately, including purchases and returns.
  • Guided customers in completing purchases, locating items, and enrolling in reward programs.
  • Fostered strong interdepartmental relationships to ensure smooth operations.
  • Managed high sales volumes effectively, delivering prompt service during peak periods.
  • Ensured compliance with cash handling policies, maintaining security standards throughout operations.

Education

Associate of Science - Health Sciences/Medical Administrative Assistant

Ultimate Medical Academy
Clearwater, FL
12-2024

Skills

  • Call center experience
  • Data entry
  • Administrative support
  • Complaint handling
  • Patient Processing
  • Medical Billing
  • Microsoft Office
  • Team Leadership
  • Empathy
  • Adaptability
  • HIPPA Compliance
  • Customer Service

Certification

CPR Certification/ American Red Cross

HIPPA Essentials for Healthcare Professionals Certificate/ Ultimate Medical Academy

Sales Essentials Certificate

Timeline

Customer Service Advocate

Concentrix
02.2025 - Current

Home Health Caregiver

Grace and Mercy Personal Care
09.2022 - 02.2025

Retail Sales Associate

Micheals Craft Store
08.2022 - 02.2025

Home Health Caregiver

ComForCare
01.2017 - 08.2022

Lead Cashier/Customer Service Representative

Belk Department Store
03.2013 - 01.2017

Associate of Science - Health Sciences/Medical Administrative Assistant

Ultimate Medical Academy

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Danielle Gore