Danielle Ratliff
Tupelo
Summary
Results-oriented customer service professional skilled in providing comprehensive support across multiple channels. Strong analytical skills and proficiency in Salesforce CRM facilitate accurate data management and effective problem-solving, leading to improved customer satisfaction and streamlined operations.
Overview
10
10
years of professional experience
Work History
Online Chat Representative
BC Forward
12.2023 - Current
- Delivered exceptional customer support via phone, email, and chat, ensuring a positive client experience in a remote setting
- Utilized Salesforce CRM to document customer interactions and manage data entry tasks with accuracy
- Demonstrated strong product knowledge to assist clients with account information, product details, and service issues
- Provided guidance to customers on using software applications or online platforms, resolving issues efficiently
- Implemented proactive measures such as automated responses and self-help resources to enhance service delivery
- Maintained professionalism and excellent communication skills when addressing challenging customer inquiries
Customer Service Representative
TTEC
08.2021 - 09.2023
- Responded to customer inquiries and suggestions with professionalism and courtesy across multiple channels
- Updated account information and maintained accurate customer records in support systems
- Handled fraud accounts and resolved service issues, ensuring timely and effective solutions
- Participated in team meetings and training to stay informed about product updates and improve service delivery
- Provided primary support to internal customers, demonstrating strong communication and problem-solving skills
Lead Electronic Assembler
Foxconn
11.2019 - 06.2021
- Assembled electronic components according to technical specifications and production guidelines
- Trained new employees in assembly skills, supporting team development and production efficiency
- Collaborated effectively in a team setting, providing guidance and support to achieve shared goals
Machine Operator
SEDA NORTH AMERICA INC.
09.2018 - 10.2019
- Operated multiple machines simultaneously to meet production and quality requirements
- Followed detailed instructions to ensure accurate machine operation and product quality
- Updated daily production logs and communicated incidents or non-conformance issues to management
- Monitored processes and machine systems by observing control board readings for accuracy
Customer Service Representative
Follett
08.2016 - 05.2018
- Addressed customer inquiries and suggestions with professionalism, delivering accurate product and service information
- Guided customers on billing, payment processing, and support policies to enhance understanding and satisfaction
- Resolved accounting, service, and delivery concerns promptly, ensuring timely solutions and customer satisfaction
- Trained new personnel on company operations, policies, and services to maintain high service standards
- Monitored cash drawers and maintained an adequate cash supply at multiple checkout stations
Education
Some College (No Degree) - Accounting
Gateway Technical College
Kenosha, WISkills
- Live Chat
- Customer Support
- Customer Engagement
- Digital Communication Tools
- Phone Etiquette
- CRM
- Salesforce CRM
- Data Management
- Analytical Skills
- Problem solving
- Critical thinking
- Team Collaboration
- Attention to communication skillsetail
- CRM
- Verbal communication
- Text Communication
- Account Management
Timeline
Online Chat Representative
BC Forward
12.2023 - Current
Customer Service Representative
TTEC
08.2021 - 09.2023
Lead Electronic Assembler
Foxconn
11.2019 - 06.2021
Machine Operator
SEDA NORTH AMERICA INC.
09.2018 - 10.2019
Customer Service Representative
Follett
08.2016 - 05.2018
Some College (No Degree) - Accounting
Gateway Technical College