Daphanee Washington
Summary
Experienced customer service representative with a proven track record in customer service, cashiering, shipping/receiving, and call center operations. Committed to maintaining high levels of customer satisfaction and contributing to business success. Dedicated team player excelling in collaborative environments and when working independently. Recognized for reliability and a strong drive to achieve results.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Stylist/Cashier
White House Black Market
09.2018 - Current
- Maintained strong client relationships fostering loyalty and trust in the brand.
- Complete cash register operations, including handling returns, credit payments, and cash transactions.
- Utilized professional phone etiquette and attention to detail for proper data management.
- Exceeded sales objectives through consistent tracking of daily, weekly, and monthly targets.
Assistant Manager
Shoe Dept.Encore
05.2021 - 09.2022
- Managed customer transaction process.
- Communicated details regarding promotions, discounts, and special offers to customers.
- Completes weekly stock and inventory assignments
- Handled incoming calls to process and fulfill orders.
- Exceed daily and weekly sales goal both personally and team
- Multitask efficiently by making the customers needs come first, while keeping the flow of the stockroom running smoothly
Customer Service Representative
HORNE LLP
04.2020 - 08.2021
- Managing large amounts of inbound and outbound calls in a timely manner
- Identifying customers' needs, clarify information, research every issue and providing solutions
- Cultivated enduring relationships by prioritizing customer engagement.
- Adhered to communication protocols while discussing various subjects.
Sales Associate/Key Holder
Parker School Uniforms
09.2014 - 01.2018
- Manages the full spectrum of store activities, ensuring smooth operations from opening to closing.
- Ability to multi-task, assist team members, and maintain composure under pressure
- Executed efficient register transactions with speed and accuracy.
- Responded to phone calls quickly while maintaining high service standards.
- Oversees merchandise transfer operations with precision.
- Delivers superior customer service, surpassing expectations.
Education
Associate - Paralegal Studies
Holmes Community College
Ridgeland, MS05.2021
High School Diploma -
The Veritas School
Ridgeland, MS05.2015
Skills
- Cash
- Cash register
- Customer service
- Inventory
- Microsoft Office
- Microsoft Powerpoint
- Excel
- Phone Etiquette
- Conflict Management
- Legal Drafting
- Front Desk
- Legal Research
- Research
- Adobe Acrobat
- Writing Skills
- Case Management
- Typing
- Proofreading
- Paralegal
- Lexis-Nexis
- Westlaw
- Filing
- Customer support
- Databases
- Windows
Certification
CPR & First Aid, 01/01/19, 12/01/21
Additional Information
Multitasking, Sense of style and color, Time management, Communication, Microsoft Office Word, Excel and PowerPoint, Conflict resolution
Personal Information
- Authorized To Work: US for any employer
Timeline
Assistant Manager
Shoe Dept.Encore
05.2021 - 09.2022
Customer Service Representative
HORNE LLP
04.2020 - 08.2021
Stylist/Cashier
White House Black Market
09.2018 - Current
Sales Associate/Key Holder
Parker School Uniforms
09.2014 - 01.2018
Associate - Paralegal Studies
Holmes Community College
High School Diploma -
The Veritas School
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