Darby Locke
Hattiesburg
Summary
Dynamic leader with proven expertise in operations management and business development, honed at Golden Chick. Excelled in staff training and development, enhancing team motivation and customer relations. Achieved significant improvements in customer satisfaction and operational efficiency through strategic decision-making and effective team leadership. Skilled in money handling and employee scheduling, driving profitability and productivity.
Overview
5
5
years of professional experience
Work History
Assistant Manager
Golden Chick
04.2024 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Mentored team members to enhance professional development and accountability in workplace.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
- Conducted employee performance evaluations, providing constructive feedback for growth and development.
- Implemented staff training programs, enhancing product knowledge and improving customer service skills.
- Created employee schedules to align coverage with forecasted demands.
- Made hiring recommendations to increase company's productivity and profitability with quality workers.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Crew Member
Golden Chick
12.2023 - 04.2024
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Trained new team members on procedures, customer service, and sales techniques.
- Maintained high-quality food preparation standards, adhering to company guidelines for safety and cleanliness.
- Supported inventory management efforts by accurately tracking stock levels and reporting low supplies to supervisors.
- Participated in ongoing training programs, continuously updating knowledge of company policies and procedures.
- Accurately operated cash register to process customer payments.
- Kept drawer balanced by accurately processing cash, credit and debit payments.
- Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
Crew Member
Steak N Shake
08.2021 - 12.2023
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Collaborated with team members to complete orders.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Promoted a positive work environment through effective communication and teamwork among staff members.
- Assisted other team members to achieve goals.
Sever
Cracker Barrel Restaurant
12.2019 - 08.2021
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maximized table turnover rate by efficiently managing reservations and seating arrangements.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
Education
GED -
Mississippi Community College
Hattiesburg, MS10.2023
Skills
Money Handling
Customer Relations
Team motivation
Product and service knowledge
Staff Training and Development
Task Delegation
Staff Management
Employee Scheduling
Operations Management
Schedule oversight
Business Development
Team Leadership
Decision-Making
Timeline
Assistant Manager
Golden Chick
04.2024 - Current
Crew Member
Golden Chick
12.2023 - 04.2024
Crew Member
Steak N Shake
08.2021 - 12.2023
Sever
Cracker Barrel Restaurant
12.2019 - 08.2021
GED -
Mississippi Community College
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