Darrius Collins
Olive Branch
Summary
Dynamic IT professional with extensive experience at Methodist Le Bonheur Healthcare, excelling in software troubleshooting and user training. Proven ability to enhance system performance through effective communication and cross-functional collaboration. Adept at resolving complex technical issues, ensuring optimal functionality of healthcare applications, and fostering a culture of continuous improvement.
Overview
18
18
years of professional experience
Work History
EUC Support Specialist III
Methodist Le Bonheur Healthcare
Memphis
06.2016 - Current
- Provided technical support to staff on various healthcare software systems.
- Coordinated communication between departments to enhance service delivery.
- Trained new employees on support protocols and system navigation.
- Consulted via telephone to understand user problems, run through testing scripts and ask probing questions to locate root causes.
Information Technology Support Engineer
Methodist Le Bonheur Healthcare
Memphis
01.2016 - Current
- Resolved user issues related to software and hardware configurations.
- Provided technical support for healthcare applications and systems.
- Collaborated with IT teams to enhance system performance and reliability.
- Trained staff on new technologies and software updates.
Business System Tester
FedEx
Memphis
04.2016 - 06.2016
- Developed test plans to outline testing strategies and procedures.
- Collaborated with cross-functional teams to identify and resolve system issues.
- Conducted thorough system tests to ensure software reliability and performance.
ITCS Specialist
Raymond James
Memphis
07.2015 - 11.2015
- Assisted in developing training materials for new team members.
- Supported technology implementations for improved operational efficiency.
- Participated in ongoing training and compliance activities.
Computer Technician
Marshall County School District
01.2008 - 07.2015
- Maintained computer systems and networks for educational purposes.
- Installed software and hardware to ensure optimal functionality.
- Provided technical support to staff and students for various devices.
- Diagnosed and repaired hardware issues in classroom technology.
Education
Master's degree - Business Administration and Management, General
Belhaven University
01.2016
Masters of Engineering Management - Business Administration and Management, General
Christian Brothers University
01.2011
Bachelor's degree - Information Technology
Mississippi State University
01.2005
Skills
- Higher education expertise
- Software troubleshooting
- Technical support
- Healthcare applications
- User training
- Cross-functional collaboration
- System configuration
- Problem solving
- Effective communication
- Technical troubleshooting
- Educational technology integration
- Microsoft Office proficiency
Timeline
EUC Support Specialist III
Methodist Le Bonheur Healthcare
06.2016 - Current
Business System Tester
FedEx
04.2016 - 06.2016
Information Technology Support Engineer
Methodist Le Bonheur Healthcare
01.2016 - Current
ITCS Specialist
Raymond James
07.2015 - 11.2015
Computer Technician
Marshall County School District
01.2008 - 07.2015
Master's degree - Business Administration and Management, General
Belhaven University
Masters of Engineering Management - Business Administration and Management, General
Christian Brothers University
Bachelor's degree - Information Technology
Mississippi State University