Davelle Winfrey
Jackson
Summary
Strong and encouraging teammate and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support.
Overview
15
15
years of professional experience
Work History
Accountant
Department of Revenue
Jackson
08.2024 - Current
- Managed monthly financial reconciliations and prepared accurate financial statements.
- Analyzed accounts payable and receivable to ensure timely processing of invoices.
- Developed budgets and forecasts to guide financial planning efforts.
- Managed accounts receivable and payable, reconciled bank statements, and prepared financial reports.
- Managed inbound customer inquiries through multiple communication channels.
- Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.
E-Commerce Supervisor, Department Manager, Cashier
Kroger
02.2011 - 08.2024
- Enhanced customer satisfaction by streamlining the order processing system.
- Boosted online sales through effective product merchandising and promotion strategies.
- Trained and supervised e-commerce team members, resulting in increased productivity and improved performance.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Enhanced financial reporting accuracy by conducting thorough account reconciliations and resolving discrepancies promptly.
- Supported audit preparations through meticulous documentation review and prompt response to auditor inquiries.
Bank Teller,Call Center Representative
BankPlus
Jackson
03.2021 - 02.2022
- Improved customer satisfaction by efficiently processing transactions and addressing account inquiries.
- Conducted daily audits of cash drawer, ensuring accuracy and compliance with bank policies.
- Answered inquiries and provided highest level of professionalism and knowledgeable service to every customer via phone, chat, or email.
- Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.
- Documented call details in customer relationship management software.
Education
Bachelor of Arts - Accounting
Jackson State University
Jackson, MSAssociate of Arts - Accounting
Hinds Community College
Raymond, MSHigh School Diploma -
Provine High School
Jackson, MSSkills
- Written and Verbal Communication
- Detailed Oriented
- Problem Solving
- Time Management
- Goal Oriented Focused
- Organization
- Technical
Timeline
Accountant
Department of Revenue
08.2024 - Current
Bank Teller,Call Center Representative
BankPlus
03.2021 - 02.2022
E-Commerce Supervisor, Department Manager, Cashier
Kroger
02.2011 - 08.2024
Bachelor of Arts - Accounting
Jackson State University
Associate of Arts - Accounting
Hinds Community College
High School Diploma -
Provine High School