Results-driven operations manager with expertise in safety compliance and scheduling optimization. Proven track record of enhancing flight operations and logistics efficiency.
Overview
30
30
years of professional experience
1
1
Certification
Work History
Manager International Global Operations Control
FedEx
Memphis
2015.01 - Current
Supervise daily operations to optimize package delivery processes.
Collaborate with recovery specialists to assess charter and ad-hoc flight requests.
Work with Flight Dispatchers and the Flight Department to assure safe and legal flight operations throughout the line-haul system.
Manage employee daily work schedules, incorporating PTO and handling additional scheduling requests.
Engage with crew scheduling MOCC, FMC, and GNP to address challenges while discovering potential areas for improvements.
Manager Domestic Global Operations Control
FedEx
Memphis
2009.01 - 2015.01
Oversee the GOC Operational Control policy, which includes, safety, legality, reliability and economics.
Responsible for ensuring duties and responsibilities associated with GOC are adhered to.
Collaborated with domestic hub management teams to optimize sorting parameters, incorporating sort down times while ensuring balance between sorting processes and on-time system performance.
Global Operations Control ATC Coordinator
FedEx
Memphis
2007.07 - 2009.01
Coordination and mitigation of ATC traffic management initiatives and delays with GOC.
Engaged in daily calls with ATC command center in Washington D.C. to address potential issues and impacts on airports and enroute operations.
Assisted flight dispatchers with non-Tower operations procedures, ATC system delays and runway coordination for departures and arrivals for the Memphis Airport.
Flight Dispatcher
FedEx
Memphis
2001.07 - 2007.07
Exercised joint release authority alongside pilot in command to ensure safe and efficient operations of FedEx trunk flights.
Adhered to federal aviation regulations regarding operational control and flight following.
Maintained up-to-date knowledge of all company manuals, policies, and procedures.
Flight Dispatch Supervisor
Northwest Airlink
Memphis
2001.01 - 2001.07
Supervised flight dispatchers, load controllers and crew schedulers.
Flight Dispatcher
Northwest Airlink
Memphis
1999.09 - 2001.01
Dispatched and Flight Followed 121 operations in the United States and Mexico.
Ramp Agent
FedEx
Memphis
1996.02 - 1999.09
Facilitated hub outbound procedures, including sorting freight, ULD swap-outs, container pulls, and weight balance to support timely departures.
Maintained efficiency during sorting and aircraft loading, ensuring smooth operations.
Qualified in weight and balance for all FedEx aircraft types.
Education
Bachelor of Science - Information Technology Management
Western Governors University
Salt Lake City, UT
2018-04
Skills
Operations management
Flight operations
Safety compliance
Risk assessment
Scheduling optimization
Supply chain logistics
Certification
FAA Aircraft Dispatcher Certificate
Accomplishments
Bravo Zulu Award Recipient 2018
Timeline
Manager International Global Operations Control
FedEx
2015.01 - Current
Manager Domestic Global Operations Control
FedEx
2009.01 - 2015.01
Global Operations Control ATC Coordinator
FedEx
2007.07 - 2009.01
Flight Dispatcher
FedEx
2001.07 - 2007.07
Flight Dispatch Supervisor
Northwest Airlink
2001.01 - 2001.07
Flight Dispatcher
Northwest Airlink
1999.09 - 2001.01
Ramp Agent
FedEx
1996.02 - 1999.09
Bachelor of Science - Information Technology Management
<ul><li>Company Overview: Group Company of PUIG, Spain</li><li>Team Leadership & Process Excellence: Organised the transformation of the Finance & Accounts function, establishing performance-driven goals, and embedding a culture of accountability and continuous improvement. Drove operational efficiency through process redesigns, SOP implementation and optimal resource deployment, leading to measurable improvements in turnaround time and accuracy.</li><li>Strategic Partnering with CXOs: Acted as a key advisor to the CEO, CFO, and other CXOs on business planning, pricing strategies, and business model pivots to support scale-up and profitability. Contributed to investor communications with data-backed insights to enhance stakeholder confidence and secure strategic funding.</li><li>Cross-Functional & Global Stakeholder Management: Functioned as the strategic finance business partner to cross-functional heads and the PUIG global finance team, aligning local execution with global financial strategies and compliance requirements.</li><li>ERP Transformation & System Automation: Led end-to-end ERP reimplementation to address system gaps, enforce role-based controls, and automate core finance processes—resulting in enhanced data accuracy, faster reporting and improved internal controls.</li><li>Costing, Inventory & Profitability Optimization: Designed and implemented plant-level costing models to ensure accurate COGS determination. Improved inventory management across pricing, consumption tracking, and aging analysis—enabling better working capital control and cost efficiency.</li><li>Manufacturing Finance & Statutory Compliance: Supervised end-to-end accounting for manufacturing operations and ensured full statutory compliance.</li><li>Financial Reporting, MIS & Profitability Analytics: Delivered accurate and timely monthly MIS reports, including P&L, Balance Sheet and KPI dashboards with deep-dive variance analysis across stores, business verticals, and geographies. Supported board-level decision-making through insightful presentations on financial health and business performance.</li><li>Budgeting, Forecasting & Business Planning: Led the Annual Operating Plan (AOP) and rolling forecasts, ensuring alignment with strategic objectives and market dynamics. Monitored key financial metrics to enable business decisions and proactive cost management.</li><li>Statutory, Internal & Tax Audit Management: Finalized standalone and consolidated financials under Ind AS and IFRS, ensured timely group reporting and compliance with international standards. Delivered clean and timely closures of statutory, tax, and internal audits in coordination with Big 4 auditors. Strengthened audit readiness through pre-audit diagnostics and rectification of recurring control gaps.</li><li>Regulatory Compliance & Risk Management: Ensured end-to-end compliance which includes ROC, RBI, FEMA, Income Tax, GST, Transfer Pricing, DTAA, and Customs. Reviewed cross-border contracts and transactions to ensure arm’s length pricing, accurate TDS application, and proper documentation under Transfer Pricing regulations.</li><li>Commercial Negotiation & Contract Governance: Led commercial negotiations and structured deals with vendors and franchisees. Reviewed key business contracts to ensure financial viability, risk protection, and compliance with regulatory standards.</li><li>Treasury & External Commercial Borrowing (ECB): Managed fund planning and liquidity management including ECB drawdowns, bank negotiations, and interest optimization. Improved working capital cycles through proactive cash flow forecasting and receivables control.</li><li>Internal Controls & Governance Framework: Led organization-wide reviews of internal control systems, identified process gaps, and redesigned or implemented over 40 SOPs and IFCs. Established a governance structure for financial discipline, risk mitigation, and policy compliance across departments.</li></ul> at Kama Ayurveda Pvt. Ltd. & PUIG India Pvt. Ltd.<ul><li>Company Overview: Group Company of PUIG, Spain</li><li>Team Leadership & Process Excellence: Organised the transformation of the Finance & Accounts function, establishing performance-driven goals, and embedding a culture of accountability and continuous improvement. Drove operational efficiency through process redesigns, SOP implementation and optimal resource deployment, leading to measurable improvements in turnaround time and accuracy.</li><li>Strategic Partnering with CXOs: Acted as a key advisor to the CEO, CFO, and other CXOs on business planning, pricing strategies, and business model pivots to support scale-up and profitability. Contributed to investor communications with data-backed insights to enhance stakeholder confidence and secure strategic funding.</li><li>Cross-Functional & Global Stakeholder Management: Functioned as the strategic finance business partner to cross-functional heads and the PUIG global finance team, aligning local execution with global financial strategies and compliance requirements.</li><li>ERP Transformation & System Automation: Led end-to-end ERP reimplementation to address system gaps, enforce role-based controls, and automate core finance processes—resulting in enhanced data accuracy, faster reporting and improved internal controls.</li><li>Costing, Inventory & Profitability Optimization: Designed and implemented plant-level costing models to ensure accurate COGS determination. Improved inventory management across pricing, consumption tracking, and aging analysis—enabling better working capital control and cost efficiency.</li><li>Manufacturing Finance & Statutory Compliance: Supervised end-to-end accounting for manufacturing operations and ensured full statutory compliance.</li><li>Financial Reporting, MIS & Profitability Analytics: Delivered accurate and timely monthly MIS reports, including P&L, Balance Sheet and KPI dashboards with deep-dive variance analysis across stores, business verticals, and geographies. Supported board-level decision-making through insightful presentations on financial health and business performance.</li><li>Budgeting, Forecasting & Business Planning: Led the Annual Operating Plan (AOP) and rolling forecasts, ensuring alignment with strategic objectives and market dynamics. Monitored key financial metrics to enable business decisions and proactive cost management.</li><li>Statutory, Internal & Tax Audit Management: Finalized standalone and consolidated financials under Ind AS and IFRS, ensured timely group reporting and compliance with international standards. Delivered clean and timely closures of statutory, tax, and internal audits in coordination with Big 4 auditors. Strengthened audit readiness through pre-audit diagnostics and rectification of recurring control gaps.</li><li>Regulatory Compliance & Risk Management: Ensured end-to-end compliance which includes ROC, RBI, FEMA, Income Tax, GST, Transfer Pricing, DTAA, and Customs. Reviewed cross-border contracts and transactions to ensure arm’s length pricing, accurate TDS application, and proper documentation under Transfer Pricing regulations.</li><li>Commercial Negotiation & Contract Governance: Led commercial negotiations and structured deals with vendors and franchisees. Reviewed key business contracts to ensure financial viability, risk protection, and compliance with regulatory standards.</li><li>Treasury & External Commercial Borrowing (ECB): Managed fund planning and liquidity management including ECB drawdowns, bank negotiations, and interest optimization. Improved working capital cycles through proactive cash flow forecasting and receivables control.</li><li>Internal Controls & Governance Framework: Led organization-wide reviews of internal control systems, identified process gaps, and redesigned or implemented over 40 SOPs and IFCs. Established a governance structure for financial discipline, risk mitigation, and policy compliance across departments.</li></ul> at Kama Ayurveda Pvt. Ltd. & PUIG India Pvt. Ltd.
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