David Frias
Utica
Summary
Dynamic Owner/Operator with extensive experience in the automotive industry. Skilled in staff management and problem-solving, consistently delivering exceptional service and optimizing workflows to enhance efficiency and reduce costs. Committed to driving business growth and fostering strong customer relationships.
Overview
12
12
years of professional experience
Work History
Owner/Operator Automotive and Deisel Technician
Self - D&E FIX LLC
Utica, MS
08.2025 - Current
- Established operational workflows to enhance efficiency and service delivery.
- Implemented cost-effective solutions to reduce expenses while maintaining quality standards.
- Coordinated scheduling for projects, optimizing resource allocation and minimizing downtime.
- Managed day-to-day business operations.
- Developed marketing strategies to increase brand visibility and attract new clients.
- Provided exceptional customer service, resolving issues promptly to maintain client satisfaction.
Lead Technician/Manager in Charge
Depot Automotive
Utica, MS
08.2023 - 08.2025
- Supervised daily operations to ensure efficient workflow and quality standards.
- Planned, scheduled, and delegated daily work to team of employees.
- Trained and mentored junior technicians on repair processes and safety protocols.
- Managed team performance by training, mentoring, disciplining, and motivating employees.
- Diagnosed complex mechanical issues using advanced diagnostic tools and equipment.
- Performed troubleshooting and diagnosis on malfunctioning equipment.
- Repaired, upgraded and inspected electronic, electrical and mechanical systems.
- Implemented process improvements that enhanced service delivery and reduced turnaround times.
- Optimized workflow for enhanced productivity by streamlining processes and providing technical guidance to team members.
- Collaborated with team members to develop effective maintenance schedules for fleet vehicles.
- Conducted thorough inspections of completed work to maintain high-quality service standards.
- Conducted quality inspections of completed work, ensuring compliance with established standards and specifications.
- Monitored inventory levels, ensuring timely ordering of parts and supplies for repairs.
- Monitored and enforced safety measures to mitigate hazards.
- Provided exceptional customer service by addressing inquiries and resolving complaints effectively.
- Increased customer satisfaction, ensuring timely resolution of service requests through effective communication and problem-solving skills.
- Established strong relationships with clients by consistently providing high-quality service and addressing concerns promptly.
- Managed daily activities, assigned tasks to specific staff members and utilized proven management techniques to cut work flow downtime and maximize revenues.
Diesel Technician
Penske Truck Leasing
Jackson, MS
01.2018 - 08.2023
- Diagnosed and repaired diesel engines, ensuring optimal performance and reliability.
- Utilized advanced diagnostic tools to troubleshoot complex mechanical issues efficiently.
- Delivered reliable repair services by consistently adhering to manufacturer specifications during all maintenance activities.
- Conducted preventative maintenance on fleet vehicles to minimize downtime and enhance safety.
- Supported fleet operations with dependable on-site troubleshooting, diagnosis, and repair services for diesel-powered vehicles.
- Troubleshot systems, traced problems and diagnosed root causes.
- Assessed equipment for damage, wear, battery life, and fluid levels.
- Mentored junior technicians, providing training on best practices and safety protocols.
- Implemented process improvements that streamlined repair workflows and reduced turnaround times.
- Collaborated with management to develop maintenance schedules aligned with operational demands.
- Boosted shop productivity by maintaining a clean, organized work environment and properly utilizing equipment and tools.
- Refined diagnostic skills across various diesel engine models, ensuring accurate identification of underlying issues for targeted repairs.
- Led team in achieving high standards of service quality while adhering to industry regulations.
- Maintained up-to-date knowledge of industry trends and advancements through regular participation in ongoing professional development courses.
- Increased customer satisfaction levels through prompt and effective communication regarding repair progress and timelines.
- Collaborated with team members on complex repair tasks, resulting in improved workflow efficiency.
- Removed components and completed repairs or installed new replacements.
Technician
JD Byrider
Pearl, MS
01.2015 - 01.2018
- Diagnosed and repaired vehicle issues, ensuring optimal performance and customer satisfaction.
- Conducted root cause analyses for recurring technical issues, minimizing future disruptions.
- Implemented quality control measures that resulted in enhanced service accuracy and reliability.
- Optimized system performance through testing and analysis.
- Trained junior technicians on best practices for diagnostics and repair techniques.
- Collaborated with team members to improve workflow efficiency and reduce service turnaround times.
- Demonstrated adaptability when faced with new challenges or technologies, enabling quick mastery of necessary skills.
- Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
- Actively participated in continuous learning initiatives to stay updated on industry trends and advancements in technology.
Education
Associate of Applied Science - Physical Education Teaching And Coaching
National University of Education Enrique Guzman Y Valle
Lurigancho Chosica, PeruSkills
- Automotive service management
- Workshop management
- Client acquisition
- Shop setup
- Market strategy
- Service branding
- Staff management
- Employee development
- Customer relations
- Client service
- Verbal and written communication
- Relationship building
Accomplishments
Received Second Place in 2019 and Fourth Place in 2022 in the National Premier Competition - The Penske Tech Showdown - for Penske Truck Leasing.
Languages
Spanish
English
Timeline
Owner/Operator Automotive and Deisel Technician
Self - D&E FIX LLC
08.2025 - Current
Lead Technician/Manager in Charge
Depot Automotive
08.2023 - 08.2025
Diesel Technician
Penske Truck Leasing
01.2018 - 08.2023
Technician
JD Byrider
01.2015 - 01.2018
Associate of Applied Science - Physical Education Teaching And Coaching
National University of Education Enrique Guzman Y Valle