David Quinn
Ridgeland
Summary
Seasoned U.S. Military Veteran and IT professional with over 15 years of experience. Skilled in providing Windows/Linux OS support, server installations, troubleshooting hardware/software issues, and contributing to software development projects. Proven expertise in performance optimization, network management, and customizing open-source solutions to streamline business operations. Proficient in simplifying technical ideas into user-friendly solutions and elevating IT infrastructure for a competitive edge in the industry.
Overview
29
29
years of professional experience
Work History
Director of Operations (Remote)
Advancement Group
04.2022 - 06.2025
- Directed end-to-end IT operations for a small business, aligning technology strategies with overall company goals to drive growth and scalability.
- Oversaw cross-functional teams, including help desk, infrastructure, and project management, ensuring timely delivery of key IT initiatives.
- Spearheaded vendor negotiations and procurement processes, reducing operational costs while maintaining high service standards.
- Implemented cybersecurity protocols and business continuity plans, strengthening organizational resilience and data protection.
- Introduced automated workflows and cloud-based tools that improved productivity and reduced manual tasks by 40%.
Epic Analyst Coordinator / Analyst Intermediate
University of Mississippi Medical Center
11.2021 - 03.2023
- Oversaw Epic system implementations, ensuring seamless healthcare IT operations.
- Established standard operating procedures for vendors and personnel compliance.
Information Technology Specialist
Trustmark Bank
03.2020 - 05.2021
- Managed Active Directory for user administration, security, and permissions.
- Provided Level II desktop support for Windows OS and LAN/WAN networking.
- Led hardware setup, troubleshooting, and system upgrades at branch locations.
Senior System Analyst / Information Management Specialist
Conduent
02.2014 - 09.2017
- Installed, configured, and troubleshot Windows OS and Microsoft Office applications for 1,400+ users.
- Built and maintained PC/laptop inventory, ensuring compliance with IT policies.
- Followed network security protocols and disaster recovery procedures.
Systems and Network Analyst
NextGen Healthcare
04.2010 - 11.2012
- Managed client expectations and implementation processes to meet project milestones.
- Provided product support for NextGen software versions and system upgrades.
- Resolved an average of 60+ Helpdesk Tickets weekly over a 2-year period using ServiceNow, routinely achieving a 98% SLA compliance rate and reducing average ticket resolution time by 30% through process optimization and root cause analysis.
Quality Assurance Technician
IMO (Bamberg Germany)
05.2005 - 02.2010
- Conducting routine inspections and tests on products at various stages of the production process.
- Using measurement tools and techniques to verify adherence to specifications.
- Identifying defects, inconsistencies, and deviations from quality standards.
- Documenting findings and reporting them to supervisors or relevant teams.
- Participating in the development and implementation of quality control procedures.
- Ensuring compliance with established quality standards and regulations.
- Collaborating with other teams (e.g., engineering, production) to resolve quality issues.
Human Resources Specialist
US Army
01.1996 - 01.2004
- Coordinated personnel operations, training management, and administrative support.
- Developed and maintained an internal Knowledge Base using SharePoint, streamlining access to HR procedures and reducing inquiry resolution time.
Education
Pre-Masters - Entrepreneurship
Mississippi State University
B.S. - Information Technology and Management
DeVry University
A.A. - Computer Network Systems
ITT Technical Institute
Skills
- Operating system support
- Performance optimization in software development
- Windows operating system support
- Proficient in Windows operating systems
- Proficient in Microsoft Office
Accomplishments
- Supervised team of [Number] staff members.
- Collaborated with team of [Number] in the development of [Project name].
- Achieved [Result] by completing [Task] with accuracy and efficiency.
- Achieved [Result] by introducing [Software] for [Type] tasks.
- Resolved product issue through consumer testing.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Achieved [Result] through effectively helping with [Task].
- Documented and resolved [Issue] which led to [Results].
Timeline
Director of Operations (Remote)
Advancement Group
04.2022 - 06.2025
Epic Analyst Coordinator / Analyst Intermediate
University of Mississippi Medical Center
11.2021 - 03.2023
Information Technology Specialist
Trustmark Bank
03.2020 - 05.2021
Senior System Analyst / Information Management Specialist
Conduent
02.2014 - 09.2017
Systems and Network Analyst
NextGen Healthcare
04.2010 - 11.2012
Quality Assurance Technician
IMO (Bamberg Germany)
05.2005 - 02.2010
Human Resources Specialist
US Army
01.1996 - 01.2004
B.S. - Information Technology and Management
DeVry University
A.A. - Computer Network Systems
ITT Technical Institute
Pre-Masters - Entrepreneurship
Mississippi State University
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