Davida Hopkins
Meridian
Summary
Dynamic Scheduling Manager with extensive experience at ASAP Ambulance Service, adept in operational efficiency and team leadership. Proven track record in training dispatch personnel and enhancing performance through critical thinking and conflict resolution. Skilled in schedule management and payment processing, ensuring seamless operations in high-pressure environments.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Scheduling Manager and Medical Records
ASAP Ambulance Service
02.2024 - Current
- Answering phones and finding resolution with the public.
- Collecting payment from consumers.
- Assigning the schedule for the company.
- Filling in call-ins from employees.
Dispatch Supervisor
Metro Ambulance Service
01.1999 - 02.2024
- Received and dispatched ambulances on 911 calls in the Lauderdale County and provided prearrival instructions to the caller until the ambulance arrived.
- Received and dispatched the ambulances on non-emergency transfers.
- Scheduled all standbys and special events for the county.
- Assigned the schedule for the Dispatch unit and crews monthly including filling in open shifts due to call-ins, vacation, or staff shortage.
- Kept a log of all maintenance performed on the ambulances.
- Scheduled clinical rotations for the EMT and health science high school students, along with tours of the station with demonstration of the dispatch and on the ambulance for the different groups in the county.
- Trained all the new dispatchers.
- Provided state certification and continuing education class for the dispatchers to remain compliant with the state.
- Held title of dispatch supervisor from the years 2001-2024.
- Performed Q&A on 911 calls to evaluate areas of improvement to be compliant with protocols.
- Performed various tasks for the Director, Operations Manager, and other employees as needed.
Education
Emergency Medical Technician -
Meridian Community College
01.1998
High School Diploma -
Northeast Lauderdale High School
05.1989
Skills
- Experience answering emergency medical calls
- Schedule management
- Data entry
- Payment processing
- Operational efficiency
- Customer service
- Team leadership
- Employee training
- Conflict resolution
- Time management
- Critical thinking
- Communication skills
- Performance evaluation
- Time management abilities
- Documentation and control
- Administrative duties
- Team coordination
- Scheduling and calendar management
- Performance reviews
- Customer service and support
- Experience scheduling and educating dispatch and emergency medical personnel
- Microsoft Office User
Volunteer Experience
Filling in at multiple community and area events as Emergency Medical Personnel including: High school sports events, rodeos, and fairs
Locations
- Residence, Meridian, MS
- Temporary, Gulfport, MS
Additional Education
- Emergency Medical Dispatcher education 1999
- Emergency Medical Dispatcher Mentor
- National and State Dispatcher instructor
- Emergency Medical Dispatcher Q&A Officer
- Certified in CPR
- NREMT Certification 1998
Certification
- CPR Certificate
- Emergency Medical Dispatch Mentor
- Nation and State Dispatch Instructor
- Emergency Medical Dispatch Q&A officer
- NREMT Certificate
Timeline
Scheduling Manager and Medical Records
ASAP Ambulance Service
02.2024 - Current
Dispatch Supervisor
Metro Ambulance Service
01.1999 - 02.2024
Emergency Medical Technician -
Meridian Community College
High School Diploma -
Northeast Lauderdale High School
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